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- Tasks: Lead our Direct Mortgage Unit and shape the future of mortgage advice.
- Company: Join a purpose-driven society focused on home ownership since 1875.
- Benefits: Enjoy hybrid working, annual bonuses, generous holiday, and private medical insurance.
- Why this job: Make a real impact in helping people achieve their dream of home ownership.
- Qualifications: Proven leadership in regulatory environments and fully CeMAP qualified.
- Other info: Be part of an inclusive culture with excellent career development opportunities.
The predicted salary is between 60000 - 80000 £ per year.
How you'll help us live our purpose. We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too - we're pleased to tell you about an opportunity for an experienced leader to head our Direct Mortgage Unit (DMU) and shape the future of our direct mortgage strategy.
How you'll make a difference. In this role, you'll hold end-to-end accountability for our remote mortgage advice proposition, ensuring it operates with the highest standards of regulatory integrity, customer protection and a positive service experience. You will lead the strategic and operational development of the DMU, operating in a fast-paced and continually evolving regulatory landscape, while ensuring full alignment with:
- FCA rules and guidance - including MCOB, Consumer Duty and vulnerable customer requirements
- The Certification Regime - with responsibility for ensuring certified colleagues meet fitness and propriety expectations
- Conduct Risk Frameworks - robust oversight ensuring advice, service, and customer outcomes are consistently delivered to FCA standards
You'll also be accountable for delivering a customer‑centric mortgage offering, driving continuous improvement in productivity, processes and colleague capability. You will work closely with senior colleagues, commercial partners and cross‑functional teams, building strong internal and external relationships and acting as a visible ambassador for the Society.
What will you bring to the role? Credible senior leader with significant experience of leading operational change within a regulatory environment, particularly in contexts where customer protection and conduct are critical. Demonstrable success in delivering positive customer and commercial outcomes in complex, high‑stakes environments. Strong leadership skills with the ability to role model, care, connect and coach to drive performance, change, positive engagement and delivery against challenging objectives. Strong strategic planning and stakeholder management capability, with the confidence to influence decisions at all levels. A rigorous approach to governance, risk management and ensuring high‑quality operational delivery. Fully CeMAP qualified.
And in return, you'll get the best from us. Hybrid working – 2 days per week in the office. Annual bonus of up to 20%. Matched pension contributions up to 10%. 30 days holiday, plus bank holidays and holiday purchase scheme. Private Medical Insurance. Colleague Mortgage and Saver products. We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose‑focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now. We'd love to hear from you. But don't wait around – we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best – to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk.
Head of Mortgage Advice in Newcastle upon Tyne employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Mortgage Advice in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and finance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent news. Tailor your answers to show how your experience aligns with their mission of making home ownership accessible. We want to see that you’re genuinely interested in what we do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and regulatory knowledge can drive our Direct Mortgage Unit forward. Keep it concise and impactful – we love candidates who can communicate clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our purpose-driven culture.
We think you need these skills to ace Head of Mortgage Advice in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in mortgage advice and regulatory environments. We want to see how your skills align with our mission of helping people achieve home ownership.
Showcase Leadership Experience: As a senior leader, it’s crucial to demonstrate your ability to drive operational change and deliver positive outcomes. Share specific examples of how you've led teams and influenced decisions in high-stakes situations.
Highlight Customer-Centric Approach: We’re all about putting customers first, so make sure to emphasise your commitment to customer protection and service excellence. Talk about how you’ve improved customer experiences in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Building Society
✨Know Your Regulatory Stuff
Make sure you brush up on FCA rules and guidance, especially MCOB and Consumer Duty. Being able to discuss how these regulations impact mortgage advice will show that you're not just a leader but a knowledgeable one.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams through operational changes in a regulatory environment. Highlight your ability to connect, coach, and drive performance while ensuring customer protection.
✨Demonstrate Customer-Centric Thinking
Think about how you can improve customer outcomes in the mortgage process. Be ready to share specific strategies or initiatives you've implemented in the past that have positively impacted customer experience.
✨Build Relationships
Since this role involves working closely with various stakeholders, come prepared with examples of how you've built strong internal and external relationships. This will show that you can be an ambassador for the Society and foster collaboration.