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- Tasks: Assist customers through their mortgage application journey and enhance their home buying experience.
- Company: Join a supportive team at Leeds Building Society with a focus on customer service.
- Benefits: Enjoy hybrid working, annual bonuses, generous holiday, and pension contributions.
- Other info: Great opportunities for personal growth and community volunteering.
- Why this job: Make a real difference in people's lives by helping them secure their dream homes.
- Qualifications: Strong communication skills, resilience, and problem-solving abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Join our Mortgage Lending team as a Mortgage Lending Customer Representative.
How you'll make a difference:
- In the role of a Customer Service Representative, you'll create a positive experience on every call, assisting customers through their mortgage application journey and enhancing their home buying experience.
- Calls are predominantly inbound, and you'll deal with brokers or solicitors who are acting on behalf of customers or directly with customers themselves.
- Taking ownership of the call, you'll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to liaise with other teams and arrange a call back to provide the right solution.
What will you bring to the role?
- The ability to communicate effectively and build positive relationships.
- Excellent written and verbal communication skills.
- Be proactive and deliver exceptional customer experience.
- Demonstrate a strong level of resilience when working in a fast-paced customer service environment.
- Ability to problem solve and make decisions.
- Computer literate (able to comfortably use Word and basic Excel).
- Maintain attention to detail whilst working under pressure.
- Demonstrate determination to succeed and achieve great results.
And in return, you'll get the best from us:
- Hybrid working – 2 days per week in the office.
- Annual bonus of up to 12%.
- Matched pension contributions up to 10%.
- 26 days holiday, plus bank holidays and holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days' volunteering per year.
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk.
Mortgage Lending Customer Representative (TP) employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Lending Customer Representative (TP)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our Mortgage Lending team and what we stand for. This will help you tailor your answers and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and queries during the interview process.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you can build positive relationships and resolve issues effectively. We want to see your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and ready to take the first step towards joining our awesome team.
We think you need these skills to ace Mortgage Lending Customer Representative (TP)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've created positive experiences for customers in the past, especially in fast-paced environments like mortgage lending.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take this extra step.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that demonstrate your communication skills, so make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Before the interview, make sure you understand the mortgage lending process and the role of a Customer Representative. Brush up on common customer queries and how to handle them. This will show that you're proactive and ready to tackle any questions thrown your way.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've built positive relationships with customers in the past. Remember, it's all about creating a great experience!
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues. Be ready to discuss your thought process and how you made decisions under pressure. This will highlight your resilience and ability to think on your feet.
✨Be Tech-Savvy
Familiarise yourself with basic Excel and Word functions, as these will be part of your daily tasks. If you can, mention any relevant software or tools you've used before. This shows you're not just a people person but also comfortable with technology!