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- Tasks: Assist customers with their mortgage applications and enhance their home buying experience.
- Company: Join Leeds Building Society, a purpose-driven organisation helping people achieve home ownership since 1845.
- Benefits: Enjoy hybrid working, an annual bonus, generous holiday, and a supportive work culture.
- Why this job: Be part of a team that values inclusivity and makes a real difference in people's lives.
- Qualifications: Strong communication skills, resilience, problem-solving ability, and basic computer literacy required.
- Other info: We encourage applicants from diverse backgrounds and offer support for reasonable adjustments.
The predicted salary is between 28800 - 43200 £ per year.
How you'll help us live our purpose: We've been helping our members save for their future and buy a home of their own since 1845. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do and one we're proud of. And you can play your part too – as this strategic role will ensure our Customer division is set up for success when making or receiving change which impacts both our customers and colleagues.
How you'll make a difference: In the role of a Customer Service Representative, you'll create a positive experience on every call, assisting customers through their mortgage application journey and enhancing their home buying experience. Calls are predominantly inbound, and you'll deal with brokers or solicitors who are acting on behalf of customers or directly with customers themselves. Taking ownership of the call, you'll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to liaise with other teams and arrange a call back to provide the right solution.
What you'll bring to the role:
- The ability to communicate effectively and build positive relationships.
- Excellent written and verbal communication skills.
- Be proactive and deliver exceptional customer experience.
- Demonstrate a strong level of resilience when working in a fast-paced customer service environment.
- Ability to problem solve and make decisions.
- Computer literate (able to comfortably use Word and basic Excel).
- Maintain attention to detail whilst working under pressure.
- Demonstrate determination to succeed and achieve great results.
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%.
- Hybrid working with 60% of your time at home.
- Matched pension contributions of up to 10%.
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year.
- Colleague Mortgage and Saver products.
- Cycle to Work scheme.
- 2 days' volunteering per year.
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose Leeds Building Society? Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now! We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk.
Mortgage Lending Customer Representative employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Lending Customer Representative
✨Tip Number 1
Familiarise yourself with the mortgage application process and common customer queries. This knowledge will help you engage confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will prepare you for the types of calls you'll handle and show your ability to build positive relationships.
✨Tip Number 3
Research Leeds Building Society's values and recent achievements, such as their Inclusive Employers Gold accreditation. Being able to discuss these in your interview will show your genuine interest in the company and its mission.
✨Tip Number 4
Highlight any previous experience in fast-paced customer service environments during your conversations. Sharing specific examples of how you've resolved customer issues can set you apart from other candidates.
We think you need these skills to ace Mortgage Lending Customer Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Mortgage Lending Customer Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, problem-solving abilities, and any experience you have in fast-paced environments.
Write a Strong Cover Letter: In your cover letter, express your passion for helping customers and your understanding of the mortgage process. Use specific examples from your past experiences to demonstrate how you can contribute to enhancing the customer experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Leeds Building Society
✨Understand the Company’s Purpose
Before your interview, take some time to research Leeds Building Society and their mission. Understanding their commitment to helping people achieve home ownership will allow you to align your answers with their values and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Mortgage Lending Customer Representative, effective communication is key. Prepare examples of how you've successfully communicated with customers in the past, especially in resolving queries or providing support during stressful situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet to solve customer issues. Highlight your ability to remain calm under pressure and how you approach problem-solving in a fast-paced environment.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play scenarios. Practice handling common customer queries related to mortgage applications, focusing on how you would create a positive experience and resolve issues efficiently.