At a Glance
- Tasks: Lead mortgage collections and recoveries, ensuring great customer outcomes and team performance.
- Company: A purpose-driven organisation focused on making home ownership accessible since 1875.
- Benefits: Hybrid working, annual bonus, generous holiday, and colleague mortgage products.
- Other info: Inclusive culture with opportunities for personal growth and community impact.
- Why this job: Join a passionate team dedicated to helping people achieve their home ownership dreams.
- Qualifications: Strong leadership in collections, regulatory knowledge, and a passion for customer experience.
The predicted salary is between 55000 - 65000 € per year.
How you'll help us live our purpose. We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our dedicated Mortgage Services team.
How you'll make a difference. In this integral role, you will be working with the Head of Mortgage Services to deliver and execute the Society's Debt Management Strategy across end-to-end accountabilities. You will deliver a customer & conduct centric culture, balancing high performance and good customer outcomes, whilst ensuring the function is a great place to work for colleagues. The role will be part of the leadership team in Mortgage Services and will engage with the wider leaders in our Customer Division to support the achievement of the Society's purpose and divisional priorities.
You'll lead all end-to-end operations for Mortgage Collections & Recoveries, Pre & Post Interest Only End of Term management, Consent to Let management, as well as other servicing and debt recovery processes and customer journeys. The role will also have responsibility for an established Coaching Team who are equipped to deliver robust colleague competency, high performance, and good customer conversations and outcomes ensuring quality performance and outcomes are in appetite.
What will you bring to the role? Strong, visible leader who role models, cares, connects and coaches to drive performance, change, positive engagement and deliver against challenging objectives. In-depth Collections & Recoveries (ideally mortgages) leadership experience at a senior level. In depth knowledge & experience of collections strategy, collections operations, effective colleague coaching models and complaint handling. Robust knowledge and understanding of regulatory requirements from an arrears handling perspective (MCOB, CONC, Consumer Duty, DISP). Passionate about Customer Experience and possessing expert knowledge of best-in-class, industry-leading collections, process and continuous improvement.
In return, you'll get the best from us: Hybrid working 2 days per week in the office. Annual bonus up to 15%. Matched pension contributions up to 10%. 30 days holiday, plus bank holidays and holiday purchase scheme. Colleague Mortgage and Saver products. 2 days' volunteering per year.
We'll give you a place to belong with the support to learn, develop and shape a meaningful career. Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now. We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us.
Mortgage Collections & Recoveries Lead employer: Leeds Building Society
Join a purpose-driven organisation that has been helping members achieve home ownership since 1875. As a Mortgage Collections & Recoveries Lead, you will be part of a supportive and inclusive culture that prioritises employee growth and well-being, offering hybrid working, generous holiday allowances, and opportunities for professional development. With a strong focus on customer experience and a commitment to equal opportunities, this is an excellent place to build a meaningful career while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Collections & Recoveries Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and collections industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent achievements. Show us that you’re not just interested in the role, but also in how you can contribute to our purpose of making home ownership accessible.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experience in coaching and driving performance. Be ready to share specific examples that highlight your skills in collections and recoveries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Mortgage Collections & Recoveries Lead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping others shine through. We want to see how you connect with our purpose of making home ownership accessible for everyone.
Tailor Your Experience:Make sure to highlight your relevant experience in collections and recoveries, especially in mortgages. We’re looking for leaders who can demonstrate their knowledge and skills that align with our goals.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your achievements and how they relate to the role. We appreciate clarity as much as we value detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Make sure you brush up on your knowledge of collections and recoveries, especially in the mortgage sector. Familiarise yourself with relevant regulations like MCOB and CONC, as well as the Society's Debt Management Strategy. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your Leadership Skills
As a potential leader in Mortgage Services, be prepared to discuss your leadership style and how you've successfully driven performance and engagement in previous roles. Share specific examples of how you've coached teams to achieve high standards and positive customer outcomes.
✨Emphasise Customer Experience
Since the role is centred around delivering great customer experiences, think of examples where you've improved customer journeys or handled complaints effectively. Highlight your passion for customer service and how it aligns with the Society's purpose of making home ownership accessible.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the Society's culture, and how they measure success in the role. This not only shows your genuine interest but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
