At a Glance
- Tasks: Lead a team of analysts to monitor and maintain service health.
- Company: A purpose-driven organisation focused on making home ownership accessible.
- Benefits: Hybrid working, annual bonus, generous holiday, and volunteering days.
- Other info: Join an inclusive culture with excellent career development opportunities.
- Why this job: Inspire and empower others while making a real difference in people's lives.
- Qualifications: Strong leadership skills and experience with Dynatrace in IT environments.
The predicted salary is between 29250 - 35750 £ per year.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875.
Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too – join our team as our Service Operations Lead on a 12 month Fixed Term Contract
How you'll make a difference
Your exceptional leadership capabilities will inspire and empower, as you lead 6 Service Operations Analysts who alert, monitor and maintain our service health.
We're proud of our inclusive culture and you'll preserve and elevate this; inspiring people through authentic role modelling of our behaviours, while deliberately and consistently driving high performance as you coach and nurture talent.
With practical, hands on expertise in Dynatrace, you'll drive incident management providing leadership and communication to resolution.
What will you bring to the role?
- Strong, visible people leader who role models, cares, connects and coaches to drive performance, change, positive engagement and deliver against challenging objectives.
- Previous experience in a similar role, leading alerts and monitoring for several services, using Dynatrace.
- Experience in deploying, monitoring and troubleshooting large scale distributed and cloud solutions.
- ITIL Service Management Framework within complex IT environments.
- Self starter, with strong stakeholder management skills and the ability to influence at all levels.
In return, you'll get the best from us
- Hybrid working – 2 days per week in the office
- Annual bonus up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people.
Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025.
We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards.
This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
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Service Operations Lead in London employer: Leeds Building Society
At LBS, we foster a vibrant work culture that prioritises personal and professional growth, making it an exceptional place for the Director In-Business Risk role. With a commitment to supporting your career aspirations, we provide ample opportunities for development and a collaborative environment where you can truly thrive. Located in a dynamic setting, our organisation not only values your contributions but also encourages you to shape a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Lead in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Leeds Building Society.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Leeds Building Society. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Operations Lead in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Leeds Building Society.
How to prepare for a job interview at Leeds Building Society
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Leeds Building Society's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Leeds Building Society offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
