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- Tasks: Provide expert mortgage advice and support to customers via phone.
- Company: Join a historic society dedicated to making home ownership accessible.
- Benefits: Hybrid working, annual bonuses, matched pension contributions, and generous holiday.
- Why this job: Make a real difference in people's lives by helping them secure their dream homes.
- Qualifications: Full CeMAP (or equivalent) and experience in mortgage advice required.
- Other info: Career progression opportunities with training and support available.
The predicted salary is between 36000 - 60000 £ per year.
We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us put home ownership within reach of more people, generation after generation. It’s a purpose that drives everything we do. And you can play your part too – join our dedicated Direct Mortgage team as a Mortgage Consultant, to give our members the great service and advice we pride ourselves on via our telephony channel.
The role will be based on site for the first 6 months at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle and then will have flexibility for home working 2-3 days per week. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and shifts will be between those times (typically 1 in 4 Saturdays).
As a Mortgage Consultant you will be the voice of Leeds Building Society, providing specialist advice and guidance on our products, whilst meeting all FCA/PRA regulatory requirements. You will provide expert advice to support existing customers looking to switch to a new mortgage product and/or manage their existing mortgage.
The role is a telephone-based position in which you will be required to build rapport, trust, and relationships with your customers to enable you to provide an advised recommendation based on the customers’ needs and circumstances. You’ll also need to document information in a clear and accurate manner.
When you join as a Mortgage Consultant you will have the opportunity to later develop into the next roles on our career pathway which include a Multi Skilled Mortgage Consultant and a Senior Mortgage Consultant and receive the training and support you need along the way.
What you’ll bring to the role:
- Full CeMAP (or equivalent) - essential
- Previous experience of giving Mortgage Advice to customers looking to switch to a new mortgage product and/or manage their existing mortgage - essential
- Excellent organisational skills and the ability to effectively manage multiple sources of information
- A proven track record in achieving objectives and performance measures
- Excellent written and verbal communication skills
And in return, you’ll get the best from us:
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus
Mortgage Consultant in London employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing advice over the phone, get comfortable with mock calls. Role-play with friends or family to build your confidence and refine your communication style.
✨Tip Number 3
Research the company! Familiarise yourself with Leeds Building Society’s values and services. This will help you tailor your conversations and show that you’re genuinely interested in helping their members achieve home ownership.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your relevant experience and how you can contribute to our mission of making home ownership accessible.
We think you need these skills to ace Mortgage Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Consultant role. Highlight your experience in giving mortgage advice and any relevant qualifications like CeMAP. We want to see how your skills match our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people achieve home ownership. Share specific examples of how you've provided excellent service in the past, as this aligns with our purpose.
Showcase Your Communication Skills: Since this role is telephone-based, it's crucial to demonstrate your written communication skills in your application. Keep your language clear and professional, and make sure to proofread for any errors before submitting!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative to connect with us online!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Make sure you brush up on mortgage products and the latest industry regulations. Being able to discuss specific products and how they can benefit customers will show that you're not just knowledgeable, but genuinely interested in helping them.
✨Build Rapport Over the Phone
Since this role is telephone-based, practice your phone etiquette. Use a friendly tone, listen actively, and ask open-ended questions to engage with the interviewer. This will demonstrate your ability to build relationships, which is key for a Mortgage Consultant.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks or information sources in previous roles. Highlighting your organisational skills will reassure them that you can handle the demands of the job effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Prepare by thinking through common scenarios in mortgage consulting and how you would provide tailored advice. This will showcase your problem-solving skills and customer focus.
