At a Glance
- Tasks: Assist customers with branch services and open savings accounts.
- Company: Join a long-standing organisation dedicated to helping people achieve home ownership.
- Benefits: Enjoy a bonus, generous holiday, pension contributions, and more.
- Other info: Full-time role with opportunities for volunteering and personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and proficiency in Microsoft 365 tools.
The predicted salary is between 25000 - 32000 £ per year.
How you’ll help us live our purpose
We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation. It’s a purpose that drives everything we do. And you can play your part too – join our dedicated team in Leicester Branch and support you to give our members the great service we pride ourselves on, whatever they’re saving for. This is a full time permanent opportunity.
How you’ll make a difference
- You’ll be a friendly face at Leicester Branch when our customers come into branch, assisting with all branch-based products and services.
- You will open savings accounts for those who are looking to invest for a fixed term or save for an important event.
- You’ll make follow up calls and take incoming calls to customers to discuss available products and services.
- You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you’ll bring to the role
- Experience of working with customers delivering exceptional service
- Strong attention to detail to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants
Benefits
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro rated)
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days’ volunteering per year
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Equal Opportunities
We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Branch Customer Advisor — Exceptional Service & Growth in Leicester employer: Leeds Building Society
Join our Leicester Branch as a Branch Customer Advisor and be part of a team that has been dedicated to helping members achieve home ownership since 1875. We offer a supportive work culture with a strong focus on employee growth, including an annual bonus of up to 12%, matched pension contributions, and generous holiday allowances. With opportunities for volunteering and a commitment to equal opportunities, we strive to create a meaningful and rewarding environment for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Customer Advisor — Exceptional Service & Growth in Leicester
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help members save for their future. This will not only help you in interviews but also show your genuine interest in being part of their purpose.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready for role-play scenarios during interviews. They might ask you how you'd handle challenging customer situations. Show us your resilience and problem-solving skills – we love that!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with using online systems, which is a big plus for us.
We think you need these skills to ace Branch Customer Advisor — Exceptional Service & Growth in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can contribute to our mission of making home ownership accessible for everyone.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to handle customer records accurately.
Highlight Relevant Experience:Share specific examples from your past roles where you've delivered exceptional service. We love hearing about how you've made a difference for customers, so don’t hold back!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Leeds Building Society
✨Know Your Purpose
Before the interview, take some time to understand the company's mission and values. They’ve been helping members save for their future since 1875, so think about how you can contribute to that purpose. Be ready to share your thoughts on how you can help put home ownership within reach for more people.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you went above and beyond for customers. Think of specific situations where you handled challenging customer interactions with resilience and a positive outcome.
✨Be Detail-Oriented
Attention to detail is crucial in this role, especially when it comes to cash transactions and maintaining accurate customer records. During the interview, highlight your experience with administrative tasks and how you ensure accuracy in your work. Maybe even mention any tools or methods you use to stay organised.
✨Familiarise Yourself with Microsoft 365
As the job requires confident use of Microsoft 365 tools, brush up on your skills with Word, Excel, and Outlook before the interview. You might be asked about your proficiency, so be prepared to discuss how you've used these tools in previous roles or how quickly you can learn new systems, including AI assistants.
