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- Tasks: Collaborate on collections strategies to improve performance and support home ownership.
- Company: A purpose-driven organisation dedicated to helping people achieve their dream of home ownership.
- Benefits: Hybrid working, annual bonus, matched pension contributions, and generous holiday allowance.
- Why this job: Make a real impact in a role that supports financial well-being for future generations.
- Qualifications: Understanding of collections processes, strong analytical skills, and effective communication abilities.
- Other info: Join a supportive culture focused on inclusivity and personal development.
We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation. It’s a purpose that drives everything we do. And you can play your part too - join our Mortgage Services team as a Strategy & Performance Specialist (Collections).
You will work collaboratively with Credit Risk & Mortgage Services operations to ensure collections & interest only contact strategies are being executed both effectively and in line with minimum standards (in line with DM policy and standards). To review data and insight, identifying opportunities to improve portfolio and operational performance implementing actions to deliver this.
You’ll work closely with Senior Manager, Strategy & Performance to review external performance benchmarking to identify best practice opportunities to deliver high performance across collections and interest only strategies.
What will you bring to the role?
- Good understanding of collections & interest only strategies, processes and regulatory requirements.
- Strong analytical and problem-solving skills.
- Ability to interpret data and present actionable insight.
- Ability to identify technical & process improvements to solve problems in a pragmatic & effective way, considering time, cost & benefits to customers & colleagues.
- Ability to prioritise and work flexibly.
- Ability to communicate complex and technical information.
And in return, you’ll get the best from us:
- Hybrid working - 2 days per week in the office.
- Annual bonus of up to 12%.
- Matched pension contributions up to 10%.
- 26 days holiday, plus bank holidays and holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days’ volunteering per year.
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now. We’d love to hear from you. But don’t wait around - we may close the advert early and we’d hate for you to miss out.
We’re devoted to creating a culture and workplace that is representative of the communities we serve. If you’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We’re committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us.
Strategy & Performance Specialist (Collections) in Leeds employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy & Performance Specialist (Collections) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in collections or strategy roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of collections strategies and regulatory requirements. We want you to showcase your analytical skills and problem-solving abilities, so have examples ready to share!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at StudySmarter, where we’re all about helping people achieve their goals, just like you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Strategy & Performance Specialist (Collections) in Leeds
Some tips for your application 🫡
Show Your Passion: When you write your application, let your enthusiasm for helping people achieve home ownership shine through. We want to see how our purpose resonates with you and how you can contribute to it.
Be Data-Driven: Since the role involves analysing data and presenting insights, make sure to highlight any relevant experience you have. We love candidates who can turn numbers into actionable strategies, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your understanding of collections and interest-only strategies, and how your skills align with what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Make sure you have a solid understanding of collections and interest-only strategies. Brush up on relevant regulatory requirements and be ready to discuss how these impact operational performance. This will show that you're not just familiar with the role, but genuinely interested in making a difference.
✨Data is Your Best Friend
Prepare to talk about your analytical skills. Bring examples of how you've used data to identify opportunities for improvement in previous roles. Being able to interpret data and present actionable insights will set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've identified technical or process improvements. Be ready to explain how you approached these challenges pragmatically, considering time, cost, and benefits. This will demonstrate your ability to think critically and act effectively.
✨Communicate Clearly
Practice explaining complex information in simple terms. You might be asked to present technical details during the interview, so being able to communicate clearly and effectively will be crucial. This skill is essential for collaborating with various teams and stakeholders.