How You'll Help Us Live Our Purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too - join our team as our Service Operations Lead on a 12 month Fixed Term Contract.
How You'll Make a Difference
Your exceptional leadership capabilities will inspire and empower, as you lead 6 Service Operations Analysts who alert, monitor and maintain our service health. We're proud of our inclusive culture and you'll preserve and elevate this; inspiring people through authentic role modelling of our behaviours, while deliberately and consistently driving high performance as you coach and nurture talent. With practical, hands on expertise of Dynatrace, you'll drive incident management providing leadership and communication to resolution.
What will you bring to the role?
- Strong, visible people leader who role models, cares, connects and coaches to drive performance, change, positive engagement and deliver against challenging objectives.
- Previous experience in a similar role, leading alerts and monitoring for several services, using Dynatrace.
- Experience in deploying, monitoring and troubleshooting large scale distributed and cloud solutions.
- ITIL Service Management Framework within complex IT environments.
- Self starter, with strong stakeholder management skills and the ability to influence at all levels.
In return, you'll get the best from us:
- Hybrid working - 2 days per week in the office
- Annual bonus up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centered around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
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Service Operations Lead in Leeds employer: Leeds Building Society
At LBS, we foster a vibrant work culture that prioritises personal and professional growth, making it an exceptional place for the Director In-Business Risk role. With a commitment to supporting your career aspirations, we provide ample opportunities for development and a collaborative environment where you can truly thrive. Located in a dynamic setting, our organisation not only values your contributions but also encourages you to shape a fulfilling career path.
