At a Glance
- Tasks: Design and develop service architecture to enhance customer experiences and accessibility.
- Company: A historic organisation dedicated to making home ownership achievable for everyone.
- Benefits: Hybrid working, annual bonuses, generous holiday, and volunteering days.
- Other info: Join a diverse team committed to equal opportunities and impactful work.
- Why this job: Make a real difference in people's lives by shaping inclusive services.
- Qualifications: Experience in service design and strong systems thinking skills.
The predicted salary is between 60000 - 70000 £ per year.
About the role
We've been helping our members save for their future and buy their own home since 1875. Join us and you will play a big role in helping us bring home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do, and you can play your part too – join our Customer Change & Business Readiness team as Service Architect.
Responsibilities
- You will develop and apply service design architecture components, including standards, patterns, principles and end-to-end service models, to bring the Society's customer and colleague experience ambition to life.
- You will ensure services are consistent, coherent and human-centred, and inclusive, accessible and equitable by design for a diverse customer base.
- Working above individual journeys, you will define and orchestrate service design frameworks and artefacts that enable Service Designers to create services that are simple, personal and human, while remaining operationally viable, compliant and sustainable.
Qualifications
- Significant experience in service design, CX design or experience architecture in complex organisations.
- Proven ability to shape enterprise service experiences rather than individual journeys.
- Strong capability in systems thinking, service blueprinting, operating model alignment and process design.
- Experience assuring design standards and governance at scale.
- Credibility with senior leaders across CX, Technology, Operations and Risk.
- Familiarity with enterprise architecture, business architecture or operating model design.
- Experience embedding behavioural insight into service and operating model design.
Benefits
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days volunteering per year
Equal Opportunities
We are committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Service Architect in Leeds employer: Leeds Building Society
As a Service Architect at our esteemed organisation, you will be part of a legacy that has been dedicated to making home ownership accessible since 1875. We pride ourselves on a collaborative and inclusive work culture that values your contributions, offering hybrid working options, generous holiday allowances, and opportunities for professional growth. Join us in a role where your expertise will directly impact the lives of our diverse customer base, all while enjoying competitive benefits and a commitment to equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Architect in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Architect role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service design and customer experience. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your portfolio! If you’ve worked on service design projects, make sure to have a solid portfolio ready. We want to see how you’ve applied your skills in real-world scenarios, so highlight your best work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission to make home ownership accessible for everyone.
We think you need these skills to ace Service Architect in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Architect role. Highlight your experience in service design and how it aligns with our mission of making home ownership accessible for everyone.
Showcase Your Experience:We want to see your significant experience in service design or CX design. Use specific examples that demonstrate your ability to shape enterprise service experiences and your familiarity with systems thinking and service blueprinting.
Be Human-Centred:Remember, we’re all about creating human-centred services. Share how you've designed inclusive and accessible services in the past, and how you plan to bring that approach to our diverse customer base.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Customer Change & Business Readiness team.
How to prepare for a job interview at Leeds Building Society
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and frameworks. Be ready to discuss how you've applied these in previous roles, especially in complex organisations. Highlight specific examples where your work has shaped enterprise service experiences.
✨Showcase Your Systems Thinking Skills
Prepare to demonstrate your capability in systems thinking and service blueprinting. Think of scenarios where you've aligned operating models with customer experience goals. This will show that you can think holistically about service architecture.
✨Connect with the Company’s Purpose
Familiarise yourself with the company's mission of making home ownership accessible. During the interview, express how your values align with this purpose and how you can contribute to their vision of a human-centred, inclusive service design.
✨Engage with Senior Leadership Insights
Be prepared to discuss how you've built credibility with senior leaders in past roles. Share examples of how you've assured design standards and governance at scale, and how you can bring that experience to the Customer Change & Business Readiness team.
