At a Glance
- Tasks: Design inclusive services that enhance customer experience and support home ownership.
- Company: A purpose-driven organisation with a rich history of helping people achieve their dreams.
- Benefits: Hybrid working, annual bonuses, generous holiday, and matched pension contributions.
- Other info: Join a supportive culture focused on inclusivity and professional growth.
- Why this job: Make a real difference in people's lives by improving access to home ownership.
- Qualifications: Experience in service design, strong storytelling skills, and ability to influence stakeholders.
The predicted salary is between 55000 - 65000 £ per year.
How you'll help us live our purpose: We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
How you'll make a difference: You'll help bring our Customer Experience strategy to life by designing simple, inclusive end-to-end services that balance member needs, colleague experience and operational realities. Across mortgages, savings and support services, you'll turn CX strategy into practical, testable designs that improve outcomes, support colleagues and enable sustainable delivery. You'll design and evolve services and shared building blocks to keep them compliant, inclusive and effective, working across insight, design, technology and operations to create seamless experiences across mobile, digital, contact centre and branch.
What will you bring to the role?
- Proven Service Designer experience on complex services, with the ability to design inclusive, accessible and equitable services and identify and mitigate exclusion risks across end-to-end services.
- Strong capability in end-to-end service design, customer and colleague personas, service blueprints and systems thinking.
- Experience designing across digital, assisted and face-to-face channels.
- Ability to turn strategy into practical, deliverable designs.
- Confidence facilitating workshops, influencing senior stakeholders and using strong storytelling to communicate design intent clearly and credibly.
- Experience working with or alongside digital channels, contact centres, operations or branch networks.
- Familiarity with automation, AI or data-enabled services.
And in return, you'll get the best from us:
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Senior Service Designer in Leeds employer: Leeds Building Society
As a Senior Service Designer with us, you'll be part of a purpose-driven organisation that has been dedicated to helping members achieve home ownership since 1875. We pride ourselves on our inclusive work culture, offering hybrid working options, generous annual leave, and a commitment to employee growth through continuous learning and volunteering opportunities. Join a team that values your contributions and fosters a supportive environment where you can make a meaningful impact on the lives of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work with us.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio, make sure it highlights your best service design projects. We love seeing how you’ve turned strategy into practical designs that make a difference.
✨Tip Number 3
Prepare for those interviews by practising your storytelling. We want to hear how you’ve influenced stakeholders and facilitated workshops. Make it engaging and relatable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about our culture and values there.
We think you need these skills to ace Senior Service Designer in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design, especially focusing on inclusive and accessible services. We want to see how your skills align with our mission of making home ownership accessible for everyone.
Showcase Your Storytelling Skills:Since strong storytelling is key in this role, use your application to demonstrate how you've effectively communicated design intent in the past. Share specific examples that showcase your ability to influence stakeholders and facilitate workshops.
Highlight Your Experience Across Channels:We’re looking for someone who can design across digital, assisted, and face-to-face channels. Be sure to mention any relevant projects where you’ve successfully integrated these different service delivery methods.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leeds Building Society
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially around inclusivity and accessibility. Brush up on your experience with end-to-end service design and be ready to discuss specific projects where you've successfully identified and mitigated exclusion risks.
✨Showcase Your Storytelling Skills
Prepare to communicate your design intent clearly and credibly. Use storytelling techniques to illustrate how your designs have improved customer experiences. Think of examples where you’ve influenced senior stakeholders and facilitated workshops effectively.
✨Familiarise Yourself with the Company’s Purpose
Understand the company’s mission to help members achieve home ownership. Be ready to discuss how your design work aligns with this purpose and how you can contribute to making services more accessible and effective for their members.
✨Prepare for Practical Scenarios
Expect to tackle practical scenarios during the interview. Think about how you would turn strategy into deliverable designs across various channels. Be prepared to discuss your experience with digital, assisted, and face-to-face service design.
