At a Glance
- Tasks: Lead the development of conduct-related policies and ensure great customer outcomes.
- Company: Join a purpose-driven company focused on making home ownership accessible.
- Benefits: Enjoy hybrid working, annual bonuses, generous holiday, and pension contributions.
- Other info: Be part of an inclusive culture with excellent career growth opportunities.
- Why this job: Make a real difference in customer conduct and help shape the future of home ownership.
- Qualifications: Strong knowledge of conduct risk and experience in policy development required.
The predicted salary is between 55000 - 65000 £ per year.
We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation. It’s a purpose that drives everything we do. And you can play your part too. Join our Customer Risk and Assurance team as a Customer Conduct Manager at the Leeds Head office on a 12-month Fixed Term Contract.
As our Senior Customer Conduct Manager, you’ll help us deliver good customer outcomes by leading the development, maintenance and oversight of our conduct-related policies, frameworks and reporting. You’ll play a key role in embedding Consumer Duty requirements across the Customer Division, using insight, governance and constructive challenge to strengthen the way we manage customer risk.
What will you bring to the role?
- Strong knowledge of conduct risk and Consumer Duty within a regulated financial services environment.
- Experience developing, maintaining and enhancing policies, frameworks, standards or methodologies relating to conduct, Consumer Duty or vulnerable customers.
- The ability to produce high-quality governance reporting and management information for senior leaders, committees and Board-level audiences.
- Excellent communication and stakeholder management skills, with the ability to influence, challenge and present complex information clearly.
- Experience leading, coaching or developing colleagues, with strong organisation skills and the ability to manage competing priorities.
And in return, you’ll get the best from us:
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days’ volunteering per year
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.
Senior Customer Conduct Manager in Leeds employer: Leeds Building Society
As a Senior Customer Conduct Manager at our Leeds Head office, you'll be part of a purpose-driven organisation that has been dedicated to helping members achieve home ownership since 1875. We pride ourselves on our inclusive work culture, offering hybrid working options, generous annual leave, and opportunities for professional growth, all while being recognised for our commitment to equal opportunities and employee wellbeing. Join us to make a meaningful impact in the financial services sector and help shape positive customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Conduct Manager in Leeds
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Leeds Building Society when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Leeds Building Society!
We think you need these skills to ace Senior Customer Conduct Manager in Leeds
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Senior Customer Conduct Manager, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Leeds Building Society. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Leeds Building Society
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Leeds Building Society.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Leeds Building Society in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Leeds Building Society.
