At a Glance
- Tasks: Lead the development of customer conduct policies and ensure positive outcomes for customers.
- Company: Leeds Building Society, a purpose-driven organisation focused on home ownership accessibility.
- Benefits: Hybrid working, annual bonus, matched pension contributions, and strong colleague development.
- Other info: Join a dynamic team with a commitment to professional growth and development.
- Why this job: Make a real difference in customer experiences while working in a supportive team.
- Qualifications: Experience in customer conduct and a passion for improving customer outcomes.
The predicted salary is between 50000 - 60000 £ per year.
Leeds Building Society is hiring a Senior Customer Conduct Manager at the Leeds Head office on a 12-month Fixed Term Contract. In this role, you will guide the development of conduct-related policies and ensure good customer outcomes by embedding Consumer Duty requirements across the division.
The organisation offers hybrid working arrangements, an annual bonus, matched pension contributions, and a strong focus on colleague development. Join a purpose-driven team committed to making home ownership accessible for more people.
Senior Customer Conduct Lead for Consumer Duty & Risk (Hybrid) in Leeds employer: Leeds Building Society
Leeds Building Society is an excellent employer, offering a supportive work culture that prioritises colleague development and well-being. With hybrid working arrangements, competitive benefits including an annual bonus and matched pension contributions, and a commitment to making home ownership accessible, this role provides a meaningful opportunity to contribute to positive customer outcomes in a purpose-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Conduct Lead for Consumer Duty & Risk (Hybrid) in Leeds
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Leeds Building Society when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Leeds Building Society!
We think you need these skills to ace Senior Customer Conduct Lead for Consumer Duty & Risk (Hybrid) in Leeds
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Senior Customer Conduct Lead for Consumer Duty & Risk (Hybrid), make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Leeds Building Society. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Leeds Building Society
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Leeds Building Society.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Leeds Building Society in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Leeds Building Society.
