At a Glance
- Tasks: Lead the design and delivery of customer strategies to enhance home ownership.
- Company: A purpose-driven organisation dedicated to helping people achieve their home ownership dreams.
- Benefits: Hybrid working, annual bonus, generous holiday, and volunteering opportunities.
- Other info: Join a supportive culture focused on inclusivity and personal development.
- Why this job: Make a real impact on people's lives while shaping a meaningful career.
- Qualifications: Experience in customer strategy and excellent communication skills.
The predicted salary is between 60000 - 80000 € per year.
We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation. It’s a purpose that drives everything we do. And you can play your part too - join our dedicated Customer Risk & Strategy team.
In the role of Customer Strategy Lead you will design, deliver and embed the Society’s customer strategy including the Society’s customer experience strategy. This is a senior leadership role with accountability for ensuring that customer insight, experience design and measurement frameworks drive meaningful outcomes for customers, support regulatory compliance and deliver against the Society’s strategic goals. You’ll champion a customer-led mindset across the organisation and translate insight into practical, measurable improvements.
What will you bring to the role?
- Proven experience of leading the development of customer strategy, customer experience strategy and implementing the voice of customer programmes.
- Ability to think strategically and commercially in a heavily regulated environment.
- Translating complex data into meaningful and impactful insights to deliver the customer experience strategy.
- Delivery of customer experience programmes within the financial services sector.
- Strong, visible people leader who role models, cares, connects and coaches to drive performance, change, positive engagement and deliver against challenging objectives.
- Accomplished presenter and communicator - written and verbal skills to influence business strategy and stakeholders.
- Excellent organisational and time management skills.
- Strong innovation and problem-solving skills using external insight and industry best practice.
In return, you’ll get the best from us:
- Hybrid working - 2 days per week in the office.
- Annual bonus up to 15%.
- Matched pension contributions up to 10%.
- 30 days holiday, plus bank holidays and holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days’ volunteering per year.
We’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now. We’d love to hear from you. But don’t wait around - we may close the advert early and we’d hate for you to miss out. We’re devoted to creating a culture and workplace that is representative of the communities we serve. If you’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We’re committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us.
Customer Strategy Lead in Leeds employer: Leeds Building Society
As a Customer Strategy Lead at our Society, you'll be part of a purpose-driven organisation that has been dedicated to helping individuals achieve home ownership since 1875. We offer a supportive work culture that prioritises employee growth, with hybrid working options, generous holiday allowances, and a commitment to inclusivity and equal opportunities. Join us to make a meaningful impact while enjoying competitive benefits and a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Strategy Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive meaningful outcomes for customers. Use specific examples from your past roles to show how you’ve successfully implemented customer strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our purpose-driven team.
We think you need these skills to ace Customer Strategy Lead in Leeds
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping people achieve home ownership shine through. We want to see how our purpose resonates with you and how you can contribute to it.
Tailor Your Experience:Make sure to highlight your relevant experience in customer strategy and experience design. We’re looking for specific examples that demonstrate your ability to translate insights into actionable strategies, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your ideas and experiences. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leeds Building Society
✨Know the Company Inside Out
Before your interview, make sure you understand the company's purpose and values. Familiarise yourself with their history, especially how they've helped people achieve home ownership since 1875. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed and implemented customer strategies in the past. Be ready to discuss how you translated complex data into actionable insights that improved customer experiences. This is crucial for a role that requires strategic and commercial thinking in a regulated environment.
✨Demonstrate Leadership Skills
As a Customer Strategy Lead, you'll need to be a strong people leader. Think of instances where you've motivated teams or driven change. Highlight your ability to connect with others and coach them towards achieving challenging objectives, as this aligns with the company’s focus on positive engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and innovation. Prepare to discuss how you've used external insights and industry best practices to tackle challenges in customer experience programmes. This will demonstrate your capability to deliver meaningful outcomes for customers.
