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For Companies At a Glance
- Tasks: Assist customers in Leeds Branch with savings accounts and branch services.
- Company: A long-standing organisation dedicated to helping people achieve home ownership.
- Benefits: Annual bonus, matched pension contributions, 26 days holiday, and volunteering days.
- Other info: Join a supportive team with a commitment to inclusivity and equal opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable customer service experience.
- Qualifications: Customer service experience, attention to detail, and proficiency in Microsoft 365.
The predicted salary is between 24000 - 28000 £ per year.
How You'll Help Us Live Our Purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in putting home ownership within reach of more people, generation after generation. This is a full time, fixed term opportunity until December 2026.
How You'll Make a Difference
You'll be a friendly face at Leeds Branch when customers come into branch, assisting with all branch‑based products and services. You will open savings accounts for those seeking to invest for a fixed term or save for an important event. You'll make follow‑up calls and take incoming calls to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro‑rated)
- Electric vehicle scheme / Cycle to Work scheme
- 2 days volunteering per year
Why choose us
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Equal Opportunities
We are an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates without regard to race, colour, ancestry, religion, sex, national origin, age, citizenship, marital status, gender identity, disability or sexual orientation.
Customer Services Assistant - Leeds City Centre employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant - Leeds City Centre
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help people achieve home ownership. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle challenging situations. Role-playing with a friend can help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on Microsoft 365 tools and be prepared to discuss how you've used them in previous roles. If you’ve dabbled with AI assistants, mention that too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of our team at Leeds Branch.
We think you need these skills to ace Customer Services Assistant - Leeds City Centre
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly approach and problem-solving abilities.
Be Detail-Oriented: Since attention to detail is key for this role, emphasise your ability to handle cash transactions accurately and keep records up to date. Mention any relevant experiences where your meticulous nature made a difference in your previous roles.
Familiarity with Tech: We love tech-savvy candidates! Make sure to mention your confidence with Microsoft 365 tools and any other systems you've used. If you've worked with AI assistants or similar tech, give us the lowdown on that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leeds Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history and values. Understanding how they’ve helped members save for their future since 1875 will show your genuine interest in their mission and how you can contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about challenging situations you faced and how you resolved them, as this role requires resilience and a passion for achieving good customer outcomes.
✨Be Ready with Microsoft 365 Knowledge
Since the role involves using Microsoft 365 tools, brush up on your skills with Word, Excel, and Outlook. You might be asked to demonstrate your proficiency, so being comfortable with these tools will give you an edge.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing daily admin tasks. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.