At a Glance
- Tasks: Assist customers in Leeds Branch with savings accounts and branch services.
- Company: A long-standing organisation dedicated to helping people achieve home ownership.
- Benefits: Annual bonus, matched pension contributions, 26 days holiday, and volunteering days.
- Other info: Join a supportive team with a commitment to inclusivity and equal opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable customer service experience.
- Qualifications: Customer service experience, attention to detail, and proficiency in Microsoft 365.
The predicted salary is between 24000 - 28000 £ per year.
How You'll Help Us Live Our Purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in putting home ownership within reach of more people, generation after generation. This is a full time, fixed term opportunity until December 2026.
How You'll Make a Difference
You'll be a friendly face at Leeds Branch when customers come into branch, assisting with all branch‑based products and services. You will open savings accounts for those seeking to invest for a fixed term or save for an important event. You'll make follow‑up calls and take incoming calls to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro‑rated)
- Electric vehicle scheme / Cycle to Work scheme
- 2 days volunteering per year
Why choose us
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Equal Opportunities
We are an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates without regard to race, colour, ancestry, religion, sex, national origin, age, citizenship, marital status, gender identity, disability or sexual orientation.
Customer Services Assistant - Leeds City Centre employer: Leeds Building Society
As a Customer Services Assistant in Leeds City Centre, you'll be part of a company that has been dedicated to helping individuals achieve home ownership since 1875. With a strong focus on employee well-being, we offer an annual bonus, generous pension contributions, and ample holiday leave, alongside a supportive work culture that values inclusivity and personal growth. Join us to make a meaningful impact in the community while enjoying unique benefits like a cycle to work scheme and volunteering opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant - Leeds City Centre
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leeds Building Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leeds Building Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant - Leeds City Centre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leeds Building Society:Your cover letter is your chance to shine! Tell us why you want to work at Leeds Building Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leeds Building Society!
How to prepare for a job interview at Leeds Building Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
