At a Glance
- Tasks: Lead risk assessment and control documentation for our Customer Division's transformation programme.
- Company: Join a historic organisation dedicated to helping members achieve home ownership since 1875.
- Benefits: Enjoy hybrid working, annual bonuses, generous holiday, and colleague mortgage products.
- Other info: Embrace a proactive role in a supportive environment with equal opportunities for all.
- Why this job: Make a real impact on home ownership while developing your career in risk management.
- Qualifications: Experience in operational risk, strong stakeholder management, and knowledge of financial services.
The predicted salary is between 70000 - 90000 £ per year.
How you'll help us live our purpose: We'll help our members save for the future and buy their own home since 1875. Join our Customer Risk and Assurance team as a Customer Risk & Control Manager in Leeds Head Office on a 9‑month Fixed Term Contract basis and play a key role in putting home ownership within reach of more people, generation after generation.
How you'll make a difference: You'll lead the identification, assessment, and documentation of risks and controls across the business transformation CORE programme, ensuring the Customer Division is operationally ready and aligned to regulatory expectations. You'll shape robust control design by translating programme requirements into clear, testable control activities that integrate seamlessly with existing frameworks. Working closely with programme leads, business readiness teams, and senior stakeholders, you'll provide expert challenge and oversight to ensure risks are understood, controlled, and effectively managed throughout the lifecycle of change and into BAU. You'll own the approach to readiness assurance, supporting go or no‑go decisions by providing evidence‑based insights on control effectiveness, residual risk, and operational readiness.
What will you bring to the role?
- Proven experience in operational risk and control documentation, design and testing
- Strong understanding of conduct risk, consumer duty, and customer outcome frameworks
- Ability to interpret complex requirements and translate them into structured, actionable risk and control outputs
- Strong knowledge of risk frameworks, control mapping, and alignment to second‑line oversight
- Experience working on change or transformation programmes, with a focus on business or operational readiness
- Excellent stakeholder management skills, with the confidence to challenge and influence at senior levels
- Working knowledge of mortgage and saving products (financial services background)
- A proactive mindset with the ability to identify gaps, manage dependencies, and drive continuous improvement
And in return, you'll get the best from us:
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and a holiday purchase scheme
- Colleague mortgage and saver products
- 2 days’ volunteering per year
Equal Opportunities: We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Customer Risk and Control Manager in Leeds employer: Leeds Building Society
Join a forward-thinking organisation that has been dedicated to helping members achieve their dreams of home ownership since 1875. As a Customer Risk and Control Manager in our Leeds Head Office, you'll benefit from a supportive work culture that prioritises employee growth through hybrid working arrangements, generous holiday allowances, and a commitment to equal opportunities. With a focus on continuous improvement and collaboration, this role offers a unique chance to make a meaningful impact while enjoying competitive benefits like an annual bonus and matched pension contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Risk and Control Manager in Leeds
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Leeds Building Society when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Leeds Building Society!
We think you need these skills to ace Customer Risk and Control Manager in Leeds
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Customer Risk and Control Manager, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Leeds Building Society. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Leeds Building Society
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Leeds Building Society.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Leeds Building Society in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Leeds Building Society.
