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- Tasks: Monitor customer outcomes and implement effective Consumer Duty controls.
- Company: A purpose-driven financial institution focused on supporting home ownership.
- Benefits: Hybrid working, annual bonus up to 12%, and attractive benefits.
- Why this job: Make a real difference in customer experiences while working in a supportive culture.
- Qualifications: Strong understanding of regulatory risks and excellent communication skills.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A financial institution in the UK seeks a Customer Outcomes and Conduct Manager to monitor customer outcomes and implement effective Consumer Duty controls. The ideal candidate will have a strong understanding of regulatory risks, excellent communication skills, and experience working in multi-disciplinary teams.
Enjoy hybrid working and an annual bonus of up to 12% along with other attractive benefits. Join a purpose-driven culture dedicated to supporting home ownership for more people.
Customer Outcomes & Conduct Manager — Hybrid in Leeds employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes & Conduct Manager — Hybrid in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the financial sector, especially those who work in customer outcomes or conduct roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent news. Show them you’re not just another candidate; you’re genuinely interested in their mission of supporting home ownership.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent communication, consider mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Outcomes & Conduct Manager — Hybrid in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Outcomes & Conduct Manager. Highlight your experience with regulatory risks and any relevant achievements that showcase your communication skills and teamwork.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer outcomes and how you can contribute to our purpose-driven culture. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've monitored customer outcomes or implemented controls. We want to see how your past experiences align with what we’re looking for in this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Leeds Building Society
✨Know Your Regulations
Make sure you brush up on the latest regulatory risks and Consumer Duty controls. Being able to discuss these topics confidently will show that you’re not just familiar with the role but also genuinely interested in ensuring positive customer outcomes.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated within multi-disciplinary teams. Think about specific situations where your communication made a difference, as this will highlight your ability to collaborate and lead discussions.
✨Understand the Company Culture
Research the financial institution’s purpose-driven culture. Be ready to explain how your values align with theirs, especially regarding supporting home ownership. This will demonstrate that you’re not just looking for any job, but that you’re genuinely invested in their mission.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to monitoring customer outcomes or how they measure success in implementing Consumer Duty controls. It shows you’re engaged and eager to contribute.