At a Glance
- Tasks: Lead the launch of our new mobile app and ensure a smooth transition for customers.
- Company: Join a purpose-driven organisation focused on making home ownership accessible.
- Benefits: Enjoy hybrid working, annual bonuses, generous holiday, and volunteering days.
- Other info: Be part of an inclusive culture that values diversity and community.
- Why this job: Make a real impact on how customers experience our digital services.
- Qualifications: Experience in change management and strong project management skills required.
The predicted salary is between 40000 - 50000 £ per year.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875.
Join us and you'll play a key role in putting home ownership within reach of more people, generation after generation.
You can be part of that purpose by joining our Customer Change & Business Readiness team as a Customer Change Manager, leading the successful launch and adoption of our new mobile app.
This is a minimum 6-month Fixed Term Contract opportunity.
How you'll make a difference
As Customer Change Manager, you will lead business readiness for the Society's mobile app launch, ensuring our Customer Operations and support areas are fully prepared to deliver an exceptional digital experience from day one.
You'll act as the bridge between the project team and the Customer Business, translating plans into practical actions, and ensuring changes land safely, smoothly and with minimal disruption.
Your work will directly influence how customers use the app, how effectively we support them, and how confidently our colleagues adopt new ways of working.
- What you'll bring to the role
- Proven experience delivering business readiness and change management within complex programmes, ideally involving digital product or service launches.
- Strong project management capability, including planning, risk management, dependency tracking and structured delivery.
- Experience working in a regulated financial services environment. It is essential for understanding compliance, conduct and operational risk considerations.
- Expertise in impact assessment and translating insights into practical change activity.
- Ability to capture, challenge and refine requirements, ensuring they reflect both customer needs and business constraints.
- Clear, confident communication skills, able to turn complex information into simple, actionable messages for colleagues and stakeholders.
- Strong stakeholder management, with the ability to influence, challenge constructively and build trusted relationships across the organisation.
And in return, you'll get the best from us
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
Why choose us?
Our business is centred around our people.
Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025.
We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards.
This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now.
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve.
If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience.
We’re committed to supporting you to be at your best – to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety. co. uk.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Change Manager in Leeds
✨Join Financial Networking Events
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✨Utilise Temp Agencies Specialised in Finance
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✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
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We think you need these skills to ace Customer Change Manager in Leeds
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Leeds Building Society will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Leeds Building Society. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Leeds Building Society confidence in your short-term commitment to the role.
How to prepare for a job interview at Leeds Building Society
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Leeds Building Society.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Leeds Building Society that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
