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- Tasks: Collaborate on collections strategies to improve performance and support home ownership.
- Company: A purpose-driven organisation dedicated to helping people achieve their home ownership dreams.
- Benefits: Hybrid working, annual bonus, generous holiday, and mortgage benefits.
- Other info: Join a supportive culture focused on personal development and inclusivity.
- Why this job: Make a real impact in a role that supports community and home ownership.
- Qualifications: Understanding of collections processes and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
How you'll help us live our purpose: We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our Mortgage Services team as a Strategy & Performance Specialist (Collections).
How you'll make a difference: You will work collaboratively with Credit Risk & Mortgage Services operations to ensure collections & interest only contact strategies are being executed both effectively and in line with minimum standards (in line with DM policy and standards). To review data and insight, identifying opportunities to improve portfolio and operational performance implementing actions to deliver this. You'll work closely with Senior Manager, Strategy & Performance to review external performance benchmarking to identify best practice opportunities to deliver high performance across collections and interest only strategies.
What will you bring to the role?
- Good understanding of collections & interest only strategies, processes and regulatory requirements.
- Strong analytical and problem-solving skills.
- Ability to interpret data and present actionable insight.
- Ability to identify technical & process improvements to solve problems in a pragmatic & effective way, considering time, cost & benefits to customers & colleagues.
- Ability to prioritise and work flexibly.
- Ability to communicate complex and technical information.
And in return, you'll get the best from us:
- Hybrid working 2 days per week in the office.
- Annual bonus of up to 12%.
- Matched pension contributions up to 10%.
- 26 days holiday, plus bank holidays and holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days' volunteering per year.
We'll give you a place to belong with the support to learn, develop and shape a meaningful career. This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now! We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us.
Locations
Strategy & Performance Specialist (Collections) in Leeds, Yorkshire employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy & Performance Specialist (Collections) in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in collections or strategy roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of collections strategies and regulatory requirements. We want you to showcase your analytical skills and problem-solving abilities, so have examples ready to share!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for the Strategy & Performance Specialist role and show us how you can contribute to our mission of making home ownership accessible.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Let us know you’re keen to join our Mortgage Services team!
We think you need these skills to ace Strategy & Performance Specialist (Collections) in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategy & Performance Specialist. Highlight your experience with collections and interest-only strategies, and don’t forget to showcase those analytical skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people achieve home ownership and how your skills align with our purpose. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can identify improvements and implement effective solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Make sure you have a solid understanding of collections and interest-only strategies. Brush up on the regulatory requirements and processes relevant to the role. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Data is Your Friend
Since the role involves analysing data, be prepared to discuss how you've used data in previous roles. Think of specific examples where your analytical skills led to improvements or insights. Practise explaining complex data in simple terms, as this will demonstrate your ability to communicate effectively.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've identified technical or process improvements in past roles. Highlight your pragmatic approach to solving problems, considering time, cost, and benefits. This will resonate well with the interviewers looking for someone who can make impactful changes.
✨Be Ready to Collaborate
This role requires working closely with various teams, so be ready to discuss your experience in collaborative environments. Share examples of how you've worked with others to achieve common goals, especially in high-pressure situations. This will showcase your teamwork skills and adaptability.