At a Glance
- Tasks: Assist customers in branch, open savings accounts, and handle admin tasks.
- Company: Join a purpose-driven team at a historic financial institution.
- Benefits: Enjoy competitive bonuses, generous holiday, and pension contributions.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in helping people achieve home ownership.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 20000 - 25000 € per year.
We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation. It’s a purpose that drives everything we do. And you can play your part too – join our dedicated team in Colchester Branch and support you to give our members the great service we pride ourselves on, whatever they’re saving for.
This is a 21hrs per week permanent opportunity.
How you’ll make a difference:
- You’ll be a friendly face at Colchester Branch when our customers come into branch, assisting with all branches-based products and services.
- You will open savings accounts for those who are looking to invest for a fixed term or save for an important event.
- You’ll make follow up calls and take incoming calls to customers to discuss available products and services.
- You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you’ll bring to the role:
- Experience of working with customers delivering exceptional service.
- Strong attention to detail to conduct accurate cash transactions.
- Resilient and able to handle challenging customer situations.
- A passion and drive to achieve good customer outcomes.
- Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants.
And in return, you’ll get the best from us:
- An annual colleague bonus of up to 12%.
- Matched pension contributions of up to 10%.
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro‑rated).
- Electric vehicle scheme/ Cycle to Work scheme.
- 2 days’ volunteering per year.
We’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose‑focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
We’d love to hear from you. But don’t wait around – we may close the advert early and we’d hate for you to miss out.
Customer Services Assistant - Colchester in Langham employer: Leeds Building Society
Join our Colchester Branch as a Customer Services Assistant and be part of a purpose-driven team dedicated to making home ownership accessible for all. With a strong focus on employee development, inclusive work culture, and generous benefits like an annual bonus, matched pension contributions, and ample holiday, we ensure our colleagues feel valued and supported in their careers. Experience a rewarding environment where your contributions truly matter and help us continue our legacy of service since 1875.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant - Colchester in Langham
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help people achieve home ownership. This will not only help you in interviews but also show your genuine interest in being part of their purpose-driven team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle challenging situations or provide exceptional service. Role-playing with a friend can help you feel more confident when it comes to those tricky questions during the interview.
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with Microsoft 365 tools and any other systems mentioned in the job description. You could even mention a time you used these tools effectively in a previous role to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team in Colchester.
We think you need these skills to ace Customer Services Assistant - Colchester in Langham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference in their lives and are excited about the role.
Tailor Your Experience:Make sure to highlight any previous customer service experience you have. We love seeing how you've handled challenging situations or provided exceptional service in the past, so don’t hold back!
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage accurate records.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in Colchester!
How to prepare for a job interview at Leeds Building Society
✨Know the Company’s Purpose
Before your interview, take some time to understand the company's mission of helping members achieve home ownership. This will not only show your genuine interest but also help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about challenging situations you’ve handled and how you achieved positive outcomes, as this role heavily relies on strong customer interaction.
✨Brush Up on Microsoft 365
Since the job requires confidence in using Microsoft 365 tools, make sure you’re familiar with Word, Excel, and Outlook. You might even want to practice a few tasks or create a mock document to demonstrate your skills if asked.
✨Be Ready for Admin Tasks
The role involves daily admin tasks, so be prepared to discuss your organisational skills. Think about how you manage your time and keep records accurate, as this will be crucial for the position.
