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- Tasks: Assist customers with savings accounts and provide exceptional service at our Colchester Branch.
- Company: Join Leeds Building Society, a purpose-driven organisation since 1875.
- Benefits: Enjoy competitive bonuses, matched pension contributions, and generous holiday allowances.
- Why this job: Make a real difference in helping people achieve home ownership.
- Qualifications: Customer service experience and strong attention to detail required.
- Other info: Be part of an inclusive culture with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in Colchester Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference
- You'll be a friendly face at Colchester Branch when our customers come into branch, assisting with all branches-based products and services.
- You will open savings accounts for those who are looking to invest for a fixed term or save for an important event.
- You'll make follow up calls and take incoming calls to customers to discuss available products and services.
- You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you'll get the best from us
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk so we can discuss how we support your application and make reasonable adjustments where possible.
Customer Service Assistant - Colchester in Langham employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Colchester in Langham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their values and mission, especially how they help people achieve home ownership. This will show you’re genuinely interested and can help you connect your experience to their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle challenging situations during the interview. Plus, it’s a great way to showcase your problem-solving skills!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples from your past roles where you delivered exceptional customer service or resolved issues effectively. This will help you demonstrate your skills and show how you can contribute to the team at Colchester Branch.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant - Colchester in Langham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Detail-Oriented: Since attention to detail is key for this role, mention any relevant experiences where your accuracy made a difference. Whether it’s handling cash transactions or keeping records up to date, we love to see that you care about the little things.
Tailor Your Application: Take a moment to tailor your application to our job description. Use similar language and phrases that we’ve used, so we can see how you fit right into our team and culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’d love to hear from you directly!
How to prepare for a job interview at Leeds Building Society
✨Know Your Purpose
Before the interview, take some time to understand the company's mission and values. They pride themselves on helping members achieve home ownership, so think about how your own values align with this purpose. Be ready to share why you want to be part of that journey.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about challenging situations you've handled and how you turned them into positive outcomes. This will demonstrate your resilience and ability to connect with customers.
✨Brush Up on Your Admin Skills
Since the role involves daily admin tasks, make sure you're comfortable discussing your experience with Microsoft Office and any other relevant software. You might even want to practice a few basic tasks to feel confident talking about your proficiency during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a couple of insightful questions ready to ask. This could be about the team culture, opportunities for development, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
