At a Glance
- Tasks: Design inclusive services that enhance customer experiences and support home ownership.
- Company: A purpose-driven organisation dedicated to making home ownership accessible since 1875.
- Benefits: Hybrid working, annual bonuses, generous holiday, and volunteering opportunities.
- Other info: Join a culture recognised for its commitment to purpose and inclusivity.
- Why this job: Make a real impact on people's lives while shaping your career in a supportive environment.
- Qualifications: Experience in service design with a focus on inclusivity and accessibility.
The predicted salary is between 54450 - 66550 £ per year.
Job Description
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875.
Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too join our Customer Change & Business Readiness team as Senior Service Designer.
How you'll make a difference
You'll help bring our Customer Experience strategy to life by designing simple, inclusive end-to-end services that balance member needs, colleague experience and operational realities.
Across mortgages, savings and support services, you'll turn CX strategy into practical, testable designs that improve outcomes, support colleagues and enable sustainable delivery.
You'll design and evolve services and shared building blocks to keep them compliant, inclusive and effective, working across insight, design, technology and operations to create seamless experiences across mobile, digital, contact centre and branch.
What will you bring to the role?
- Proven Service Designer experience on complex services, with the ability to design inclusive, accessible and equitable services and identify and mitigate exclusion risks across end-to-end services.
- Strong capability in end-to-end service design, customer and colleague personas, service blueprints and systems thinking.
- Experience designing across digital, assisted and face-to-face channels.
- Ability to turn strategy into practical, deliverable designs.
- Confidence facilitating workshops, influencing senior stakeholders and using strong storytelling to communicate design intent clearly and credibly.
- Experience working with or alongside digital channels, contact centres, operations or branch networks.
- Familiarity with automation, AI or data-enabled services.
And in return, you'll get the best from us
- Hybrid working 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people.
Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025.
We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023?Business Culture Awards.
This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve.
If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience.
We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on .
#LI-Hybrid
Senior Service Designer in Humber employer: Leeds Building Society
At LBS, we foster a vibrant work culture that prioritises personal and professional growth, making it an exceptional place for the Director In-Business Risk role. With a commitment to supporting your career aspirations, we provide ample opportunities for development and a collaborative environment where you can truly thrive. Located in a dynamic setting, our organisation not only values your contributions but also encourages you to shape a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Humber
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leeds Building Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leeds Building Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Designer in Humber
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leeds Building Society:Your cover letter is your chance to shine! Tell us why you want to work at Leeds Building Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leeds Building Society!
How to prepare for a job interview at Leeds Building Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
