At a Glance
- Tasks: Assist clients with account openings and manage inquiries at our friendly branch.
- Company: Join Leeds Building Society, a supportive and community-focused organisation.
- Benefits: Enjoy a permanent 28-hour work week, annual bonuses, pension contributions, and employee perks.
- Why this job: Make a difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and proficiency in Microsoft 365 tools are essential.
The predicted salary is between 20000 - 25000 € per year.
Leeds Building Society in Horsforth is seeking a friendly customer service representative to assist clients at the branch. You will handle account openings, manage inquiries, and perform daily administrative tasks to maintain accurate customer records.
Ideal candidates will have:
- Customer service experience
- Attention to detail
- Proficiency in Microsoft 365 tools
The position offers a permanent 28-hour work week, an annual bonus of up to 12%, pension contributions, and various employee perks.
Branch Customer Service Specialist - 28h in Horsforth employer: Leeds Building Society
Leeds Building Society is an excellent employer that values its employees by fostering a supportive and collaborative work culture in the heart of Horsforth. With a focus on professional development, staff enjoy opportunities for growth alongside competitive benefits such as an annual bonus, pension contributions, and a range of employee perks, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Customer Service Specialist - 28h in Horsforth
✨Tip Number 1
Make sure to research Leeds Building Society and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely connects with their mission and culture.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different client inquiries or complaints. We want to see your problem-solving skills in action, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows us that you’re keen and professional, which is exactly what we’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Branch Customer Service Specialist - 28h in Horsforth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've helped clients in the past and how you can bring that friendly vibe to our branch!
Be Detail-Oriented:Since you'll be managing inquiries and maintaining accurate records, it's crucial to demonstrate your attention to detail. We love candidates who can spot the little things that make a big difference!
Familiarise Yourself with Microsoft 365:Proficiency in Microsoft 365 tools is a must for this role. If you have experience using these tools, mention it! If not, maybe brush up on them before applying so we know you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leeds Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples of how you've handled inquiries or resolved issues in the past. This will show that you understand the role and can provide excellent service.
✨Familiarise Yourself with Microsoft 365
Since proficiency in Microsoft 365 tools is a must, make sure you’re comfortable using applications like Excel and Word. You might be asked about your experience with these tools, so having a few examples of how you've used them in previous roles can really help.
✨Show Attention to Detail
In this role, accuracy is key. Prepare to discuss how you ensure your work is error-free, whether it’s through double-checking records or following up on client requests. This will demonstrate that you take pride in your work.
✨Be Friendly and Approachable
As a customer service representative, your personality matters! Practice being warm and engaging in your responses. Remember, they’re looking for someone who can connect with clients, so let your friendly side shine through during the interview.
