At a Glance
- Tasks: Lead our Direct Mortgage Unit and shape the future of mortgage strategy.
- Company: A purpose-driven organisation focused on making home ownership accessible.
- Benefits: Hybrid working, annual bonus, generous holiday, and private medical insurance.
- Other info: Join a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in helping people achieve their dream of home ownership.
- Qualifications: Extensive leadership experience and full CeMAP qualification required.
The predicted salary is between 43200 - 72000 € per year.
How you'll help us live our purpose: We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too - we're pleased to tell you about an opportunity for an experienced leader to head our Direct Mortgage Unit (DMU) and shape the future of our direct mortgage strategy.
How you'll make a difference: In this role, you'll hold end-to-end accountability for our remote mortgage advice proposition, ensuring it operates with the highest standards of regulatory integrity, customer protection and a positive service experience. You will lead the strategic and operational development of the DMU, operating in a fast-paced and continually evolving regulatory landscape, while ensuring full alignment with:
- FCA rules and guidance - including MCOB, Consumer Duty and vulnerable customer requirements
- The Certification Regime - with responsibility for ensuring certified colleagues meet fitness and propriety expectations
- Conduct Risk Frameworks robust oversight ensuring advice, service, and customer outcomes are consistently delivered to FCA standards
You'll be also accountable for delivering a customer-centric mortgage offering, driving continuous improvement in productivity, processes and colleague capability. You will work closely with senior colleagues, commercial partners and cross-functional teams, building strong internal and external relationships and acting as a visible ambassador for the Society.
What will you bring to the role?
- Extensive leadership experience with a proven ability to champion colleague engagement and embed a strong culture of accountability and high performance
- Strong leadership skills with the ability to role model, care, connect and coach to drive performance, change, positive engagement and delivery against challenging objectives
- Demonstrable success in delivering positive customer and commercial outcomes in complex, high-stakes environments
- Strong strategic planning and stakeholder management capability, with the confidence to influence decisions at all levels
- High energy, credibility, and a track record of leading operational change particularly in contexts where customer protection and conduct are critical
- A rigorous approach to governance, risk management and ensuring high-quality operational delivery
- Full CeMAP qualification (essential)
And in return, you'll get the best from us:
- Hybrid working 2 days per week in the office
- Annual bonus of up to 20%
- Matched pension contributions up to 10%
- 30 days holiday, plus bank holidays and holiday purchase scheme
- Private Medical Insurance
- Colleague Mortgage and Saver products
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now. We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us.
Head of Direct Mortgage Unit employer: Leeds Building Society
Join a purpose-driven organisation that has been dedicated to helping members achieve home ownership since 1875. As the Head of Direct Mortgage Unit, you will thrive in a supportive work culture that prioritises colleague engagement and professional development, with benefits such as hybrid working, generous holiday allowances, and a commitment to inclusivity. This role offers a unique opportunity to lead strategic initiatives in a dynamic environment while making a meaningful impact on the lives of many.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Direct Mortgage Unit
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent developments. This will help you align your answers with their mission of making home ownership accessible, showing that you’re genuinely interested in their purpose.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven performance and change in previous roles. Highlight your experience in fostering a culture of accountability and high performance, as this is key for the Head of Direct Mortgage Unit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of helping more people achieve home ownership.
We think you need these skills to ace Head of Direct Mortgage Unit
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping people achieve home ownership shine through. We want to see how our purpose resonates with you and how you can contribute to it.
Tailor Your Experience:Make sure to highlight your leadership experience and any relevant achievements that align with the role. We’re looking for someone who can drive performance and change, so don’t hold back on showcasing your successes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you fit into our team quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Make sure you’re well-versed in the mortgage industry, especially around FCA rules and guidance. Brush up on MCOB, Consumer Duty, and how to support vulnerable customers. This knowledge will show that you’re not just a leader but also someone who understands the regulatory landscape.
✨Showcase Your Leadership Style
Prepare to discuss your leadership experience and how you’ve engaged colleagues in previous roles. Think of specific examples where you’ve driven performance and change. This is your chance to demonstrate how you can foster a culture of accountability and high performance.
✨Customer-Centric Mindset
Be ready to talk about how you’ve delivered positive customer outcomes in complex environments. Share stories that highlight your commitment to customer protection and how you’ve improved service experiences. This will resonate with their focus on putting home ownership within reach.
✨Build Relationships
Think about how you’ve successfully managed stakeholders in the past. Prepare to discuss how you build strong internal and external relationships. They’ll want to see that you can act as an ambassador for the Society and work collaboratively across teams.
