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For Companies At a Glance
- Tasks: Assist customers with savings accounts and provide exceptional service at our Harrogate Branch.
- Company: Join a purpose-driven organisation dedicated to making home ownership accessible.
- Benefits: Enjoy competitive pay, annual bonuses, generous holiday, and pension contributions.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Customer service experience, attention to detail, and resilience in challenging situations.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
How You'll Help Us Live Our Purpose
We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our Harrogate Branch team as a Customer Service Assistant. In our branch, we'll support you to give our members the great service we pride ourselves on, whatever they're saving for.
How You'll Make a Difference
You'll be a friendly face at Harrogate Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date. Whatever your day brings, your work will really make a difference and you'll feel proud of delivering positive outcomes for our customers.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you'll get the best from us:
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Visa Sponsorship:
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk so we can discuss how we support your application and make reasonable adjustments where possible.
Customer Services Assistant - Harrogate employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant - Harrogate
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help people achieve home ownership. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle challenging situations. Role-playing with a friend can help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at the Harrogate Branch.
We think you need these skills to ace Customer Services Assistant - Harrogate
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you've got in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to handle tasks accurately.
Express Your Passion: Let us know why you’re excited about helping people achieve their home ownership dreams. A bit of enthusiasm goes a long way, so don’t hold back on sharing your passion for customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Leeds Building Society
✨Know the Company’s Purpose
Before your interview, take some time to understand the company's mission and values. Since this role is all about helping customers achieve their home ownership dreams, be ready to discuss how you can contribute to that purpose and why it resonates with you.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think of specific situations where you handled challenging customers or went above and beyond to ensure a positive outcome. This will demonstrate your ability to thrive in a customer-focused environment.
✨Brush Up on Your Numeracy Skills
As a Customer Services Assistant, you'll need to handle cash transactions accurately. Practise basic maths and be ready to discuss how you ensure accuracy in your work. You might even want to prepare for a quick numerical test during the interview!
✨Familiarise Yourself with Microsoft Office
Since previous experience with Microsoft Office is mentioned, make sure you're comfortable using these tools. Be prepared to discuss how you've used them in past roles, whether for admin tasks or customer interactions, to show that you can hit the ground running.
