At a Glance
- Tasks: Assist customers with savings accounts and provide exceptional service at our Harrogate Branch.
- Company: Join a trusted organisation dedicated to helping people achieve home ownership since 1875.
- Benefits: Part-time role with flexible hours, competitive pay, and a supportive team environment.
- Other info: Join a passionate team and enjoy opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them save for their future.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 12 - 15 £ per hour.
How you'll help us live our purpose: We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our dedicated team in Harrogate Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
This is a branch based, part time role (16 hours per week).
How you'll make a difference: You'll be a friendly face at Harrogate Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle various customer interactions
Client Services Support Agent in Harrogate employer: Leeds Building Society
As a Client Services Support Agent at our Harrogate Branch, you'll be part of a long-standing tradition of helping individuals achieve their dreams of home ownership. We pride ourselves on fostering a supportive work culture that values teamwork and personal growth, offering flexible part-time hours and opportunities for professional development. Join us to make a meaningful impact in the community while enjoying a rewarding career with a purpose-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Support Agent in Harrogate
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leeds Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leeds Building Society and let us see your personality shine through!
We think you need these skills to ace Client Services Support Agent in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leeds Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Leeds Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leeds Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leeds Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leeds Building Society will surely appreciate.
