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- Tasks: Manage inbound calls and assist customers with savings and mortgage queries.
- Company: Leading financial services provider in the UK with a focus on inclusivity.
- Benefits: Competitive salary, hybrid work option after six months, and a 12% bonus.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Proactive attitude and strong communication skills.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 24000 - 25500 £ per year.
A leading financial services provider in the United Kingdom is seeking a proactive customer service representative to manage inbound calls regarding savings and mortgages. Successful candidates will thrive in a dynamic environment, offering support with customer queries and technical issues.
The role promises a competitive salary between £24,000 - £25,500 and introduces the possibility of hybrid working after six months. Our company values inclusivity and opportunities for all candidates.
Financial Services CSR — Hybrid Work & 12% Bonus employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services CSR — Hybrid Work & 12% Bonus
✨Tip Number 1
Get to know the company! Research their values and mission, especially around inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a customer service representative, you'll need to handle queries with ease. Role-play common scenarios with friends or family to build your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Financial Services CSR — Hybrid Work & 12% Bonus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in financial services. We want to see how you've handled customer queries and technical issues before!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can thrive in a dynamic environment. Keep it engaging and personal.
Showcase Your Skills: Don’t forget to mention any specific skills that relate to the role, like problem-solving or communication. We love candidates who can demonstrate their ability to support customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Make sure you brush up on the basics of savings and mortgages. Familiarise yourself with common customer queries and technical issues that might arise. This will not only show your knowledge but also your enthusiasm for the role.
✨Show Off Your People Skills
As a customer service representative, your ability to connect with customers is key. Prepare examples of how you've successfully handled difficult situations or resolved customer complaints in the past. This will demonstrate your proactive approach and problem-solving skills.
✨Embrace the Hybrid Work Model
Since this role offers hybrid working after six months, be ready to discuss how you can manage your time effectively between home and the office. Share any previous experiences you have with remote work and how you stay productive in a flexible environment.
✨Align with Company Values
Research the company’s commitment to inclusivity and opportunities for all candidates. Be prepared to discuss how your values align with theirs and how you can contribute to fostering an inclusive workplace culture.
