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- Tasks: Be the friendly face at our Hull Branch, helping customers with savings and services.
- Company: Join Leeds Building Society, a purpose-driven organisation since 1875.
- Benefits: Enjoy a bonus, matched pension, 26 days holiday, and more perks.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Customer service experience, attention to detail, and resilience are key.
- Other info: Join a supportive culture focused on inclusivity and career development.
The predicted salary is between 30000 - 42000 £ per year.
How you'll help us live our purpose: We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
How you'll make a difference: You'll be a friendly face at Hull Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a career.
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship: This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why wait? Apply now! We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk so we can discuss how we support your application and make reasonable adjustments where possible.
Customer Services Assistant - Hull employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant - Hull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their mission and values, especially how they help people achieve home ownership. This will show you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle challenging situations, which is key for the Customer Services Assistant role.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your attention to detail and exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Assistant - Hull
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly approach and problem-solving skills.
Be Detail-Oriented: Since attention to detail is key for this role, mention any experiences where you’ve had to manage accurate records or conduct cash transactions. We love candidates who can demonstrate their ability to keep things organised and precise!
Tailor Your Application: Take a moment to tailor your application to our values and the job description. Use language that reflects our purpose of making home ownership accessible and show us how your passion aligns with our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leeds Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history and values. Understanding how they’ve been helping members since 1875 will show your genuine interest in their mission and purpose.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about challenging situations you faced and how you resolved them, as this role requires resilience and a strong focus on customer outcomes.
✨Brush Up on Your Admin Skills
Since the role involves daily admin tasks, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to practice some basic tasks to feel confident discussing them during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company culture. Inquire about their approach to inclusivity or how they support employee development, which aligns with their commitment to creating a supportive workplace.
