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- Tasks: Assist customers with savings accounts and provide exceptional service at Crossgates Branch.
- Company: Join Leeds Building Society, a purpose-driven organisation since 1875.
- Benefits: Enjoy competitive bonuses, generous holiday, and pension contributions.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in helping people achieve home ownership.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 24000 - 36000 £ per year.
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy a home of their own since 1875. By joining us, you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do and one we\’re proud of. And you can play your part too – join our dedicated team in Crossgates Branch and support you to give our members the great service we pride ourselves on, whatever they\’re saving for.
How you\’ll make a difference
You\’ll be a friendly face at Crossgates Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You\’ll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you\’ll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you\’ll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days\’ volunteering per year
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do and we\’re extremely proud of our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises the progress we\’re making to embed our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you. But don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk. so, we can discuss how we support your application and make reasonable adjustments where possible.
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Customer Services Assistant - Crossgates employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant - Crossgates
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their mission and values, especially how they help people achieve home ownership. This will show you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you’d handle them. Role-play with a friend or family member to get comfortable talking about your experiences and how you’ve delivered exceptional service in the past.
✨Tip Number 3
Be ready to showcase your skills! During the interview, highlight your attention to detail and numeracy skills. Share specific examples of how you’ve successfully managed cash transactions or handled challenging customer situations to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Services Assistant - Crossgates
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Detail-Oriented: Since attention to detail is key for this role, mention any experiences where your accuracy made a difference. Whether it’s handling cash transactions or keeping records up to date, we love to see that you care about the little things.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Leeds Building Society
✨Know Your Purpose
Before the interview, take some time to understand the company's mission and values. Leeds Building Society is all about helping people achieve home ownership, so think about how your personal values align with this purpose. Be ready to share why you want to be part of that journey.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you handled challenging scenarios and turned them into positive outcomes.
✨Brush Up on Your Admin Skills
The job involves daily admin tasks, so make sure you’re comfortable discussing your experience with Microsoft Office and any other relevant software. You might even want to mention how you ensure accuracy in customer records and transactions, as attention to detail is key.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.