At a Glance
- Tasks: Assist customers with savings accounts and provide excellent service at Wetherby Branch.
- Company: Established organisation dedicated to helping members achieve home ownership since 1875.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Join a friendly team and enjoy a fulfilling role in a community-focused environment.
- Why this job: Make a real difference in people's lives by helping them save for their future.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too by joining our dedicated team in Wetherby Branch and supporting us to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference
You'll be a friendly face at Wetherby Branch when our customers come into branch, assisting with all branch-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow-up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, and other related duties.
Customer Service Assistant - Wetherby employer: Leeds Building Society
As a Customer Service Assistant at our Wetherby Branch, you'll be part of a long-standing tradition of helping individuals achieve their dreams of home ownership and financial security. We pride ourselves on fostering a supportive work culture that values teamwork and personal growth, offering comprehensive training and development opportunities to help you excel in your role. With a commitment to community and customer service, working here means being part of something meaningful, where your contributions truly make a difference in the lives of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Wetherby
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help members save for their future. This will not only help you in interviews but also show your genuine interest in being part of their purpose.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can really boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to our mission of helping members achieve home ownership.
We think you need these skills to ace Customer Service Assistant - Wetherby
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others! In your application, share why you’re excited about the role and how you can contribute to our mission of making home ownership accessible.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Customer Service Assistant role. We want to see how your skills can help us provide top-notch service to our members.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showcasing your personality and what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history and values. Understanding how they’ve been helping members save for their future since 1875 will show your genuine interest in their mission and how you can contribute to it.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll be the friendly face of the branch. Prepare examples from your past experiences where you provided excellent customer service, resolved issues, or went the extra mile for a customer. This will demonstrate your ability to connect with customers and support them effectively.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not only interested in the position but also in how you can grow within the company.
