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- Tasks: Assist customers with savings accounts and provide exceptional service at our Nottingham Branch.
- Company: Join Leeds Building Society, a purpose-driven organisation helping people achieve home ownership since 1875.
- Benefits: Enjoy a competitive bonus, matched pension contributions, 26 days holiday, and more!
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: Customer service experience, attention to detail, and resilience in challenging situations.
- Other info: Be part of an inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy a home of their own since 1875. By joining us, you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do and one we\’re proud of. And you can play your part too – join our dedicated team in Nottingham Branch and support you to give our members the great service we pride ourselves on, whatever they\’re saving for.
How you\’ll make a difference
You\’ll be a friendly face at Nottingham Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You\’ll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you\’ll bring to the role
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you\’ll get the best from us
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days\’ volunteering per year
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do and we\’re extremely proud of our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises the progress we\’re making to embed our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you. But don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk. so, we can discuss how we support your application and make reasonable adjustments where possible.
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Customer Service Assistant - Nottingham employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their values and mission, especially how they help people achieve home ownership. This will show you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle challenging situations, which is key for this role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant - Nottingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories that showcase your friendly and helpful nature!
Be Detail-Oriented: Since attention to detail is key for this role, mention any experiences where you've had to manage records or handle cash transactions accurately. We love candidates who can demonstrate their precision and reliability!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us that you understand what we're looking for and how you fit into our purpose-driven culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Nottingham Branch!
How to prepare for a job interview at Leeds Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled challenging situations in the past and what exceptional service means to you. This role is all about helping customers, so showing your passion for service will definitely impress.
✨Familiarise Yourself with the Company
Take some time to research Leeds Building Society and their mission. Understand their history and values, especially their commitment to helping people achieve home ownership. This knowledge will help you align your answers with their purpose during the interview.
✨Practice Your Numeracy Skills
Since the role involves cash transactions, it’s a good idea to brush up on your numeracy skills. You might be asked to solve simple calculations or demonstrate how you would handle cash accurately. Practising these skills can give you the confidence you need.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.