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For Companies At a Glance
- Tasks: Assist customers in branch, open savings accounts, and handle admin tasks.
- Company: Join Leeds Building Society, a purpose-driven organisation helping people achieve home ownership since 1875.
- Benefits: Enjoy matched pension contributions, 26 days holiday, and electric vehicle schemes.
- Why this job: Be part of a supportive team focused on making a real difference in people's lives.
- Qualifications: Customer service experience, attention to detail, and proficiency in Microsoft Office required.
- Other info: This is a 6-month fixed-term role with opportunities for personal development.
The predicted salary is between 24000 - 33600 £ per year.
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy a home of their own since 1875. By joining us, you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do and one we\’re proud of. And you can play your part too – join our dedicated team in the Manchester branch and support you to give our members the great service we pride ourselves on, whatever they\’re saving for.
How you\’ll make a difference
You\’ll be a friendly face at Manchester when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You\’ll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
This is 6-month Fixed Term opportunity.
What you\’ll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you\’ll get the best from us:
- Matched pension contributions of up to 10%
- 26 days holiday ( pro rata), plus bank holidays and holiday purchase scheme of up to 5 days each year
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days\’ volunteering per year (pro rata)
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose Leeds Building Society?
Our business is centred around our people. Our colleagues are at the heart of everything we do and we\’re extremely proud of our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises the progress we\’re making to embed our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you. But don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk. so, we can discuss how we support your application and make reasonable adjustments where possible.
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Customer Service Assistant - Manchester employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Manchester
✨Tip Number 1
Familiarise yourself with the products and services offered by Leeds Building Society. Understanding their savings accounts and customer service approach will help you engage confidently during any interviews or discussions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your resilience and ability to provide exceptional service.
✨Tip Number 3
Brush up on your numeracy skills, especially if you're not currently using them regularly. Being able to conduct accurate cash transactions is crucial for this role, so practice basic calculations to boost your confidence.
✨Tip Number 4
Network with current or former employees of Leeds Building Society, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Assistant - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your experience in delivering exceptional customer service. Provide specific examples of how you've handled challenging situations or gone above and beyond to assist customers in previous roles.
Highlight Attention to Detail: Since the role requires strong attention to detail, mention any relevant experiences where accuracy was crucial, such as handling cash transactions or maintaining accurate records. This will demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your desire to contribute to the company's purpose. Make sure to connect your personal values with those of Leeds Building Society to show you are a good fit.
How to prepare for a job interview at Leeds Building Society
✨Show Your Customer Service Skills
Since the role is all about delivering exceptional service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional, especially in challenging situations.
✨Demonstrate Attention to Detail
The job requires strong attention to detail, particularly when it comes to handling cash transactions and maintaining accurate customer records. Be ready to discuss how you ensure accuracy in your work and any systems or methods you use to double-check your tasks.
✨Familiarise Yourself with Their Products
Take some time to research the products and services offered by Leeds Building Society. Being knowledgeable about their offerings will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.
