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For Companies At a Glance
- Tasks: Assist customers in branch, open savings accounts, and handle admin tasks.
- Company: Join Leeds Building Society, a purpose-driven organisation since 1875.
- Benefits: Enjoy competitive bonuses, pension contributions, and generous holiday allowances.
- Why this job: Make a real difference in helping people achieve home ownership.
- Qualifications: Customer service experience and strong attention to detail required.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy their own home since 1875. Join us and you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do. And you can play your part too – join our dedicated team in the Glasgow branch and support you to give our members the great service we pride ourselves on, whatever they\’re saving for.
How you\’ll make a difference
You\’ll be a friendly face at Glasgow when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You\’ll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you\’ll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you\’ll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days\’ volunteering per year
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose Leeds Building Society?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises how we\’ve embedded our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you. But don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk. so we can discuss how we support your application and make reasonable adjustments where possible.
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Customer Service Assistant - Glasgow employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their values and mission, especially how they help people achieve home ownership. This will show you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle challenging situations, which is key for this role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you delivered exceptional customer service or handled difficult situations. We want to hear about your successes and how you can bring that to our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you top of mind.
We think you need these skills to ace Customer Service Assistant - Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and helpful nature.
Be Detail-Oriented: Since attention to detail is key for this role, emphasise your ability to handle tasks accurately. Mention any experiences where your strong numeracy skills helped you manage cash transactions or keep records up to date.
Tailor Your Application: Take a moment to tailor your application to our values and purpose. We love seeing candidates who resonate with our mission of making home ownership accessible, so let us know why you're passionate about this role and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leeds Building Society
✨Know Your Purpose
Before the interview, take some time to understand the core purpose of the company. Leeds Building Society is all about helping people achieve home ownership. Be ready to discuss how you can contribute to this mission and why it resonates with you.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about challenging situations you've handled and how you turned them into positive outcomes. This will demonstrate your resilience and ability to connect with customers.
✨Brush Up on Your Admin Skills
Since the role involves daily admin tasks, be prepared to talk about your experience with Microsoft Office and any in-house systems. You might even want to mention specific tasks you've completed that relate to booking appointments or managing customer records.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
