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For Companies At a Glance
- Tasks: Assist customers with savings accounts and provide exceptional service at our Derby Branch.
- Company: Join a long-standing organisation dedicated to helping people achieve home ownership.
- Benefits: Enjoy a bonus, generous holiday, pension contributions, and support for your career growth.
- Other info: Opportunity to volunteer and participate in schemes like Cycle to Work.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience, attention to detail, and confidence with Microsoft 365 tools.
The predicted salary is between 22000 - 26000 £ per year.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It’s a purpose that drives everything we do. And you can play your part too – join our dedicated team in Derby Branch and support you to give our members the great service we pride ourselves on, whatever they’re saving for.
How you'll make a difference
- You’ll be a friendly face at Derby Branch when our customers come into branch, assisting with all branches-based products and services.
- You will open savings accounts for those who are looking to invest for a fixed term or save for an important event.
- You’ll make follow up calls and take incoming calls to customers to discuss available products and services.
- You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you’ll bring to the role
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants
And in return, you’ll get
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days’ volunteering per year
We’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Customer Service Assistant - Derby (TP) employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Derby (TP)
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help members save for their future. This will not only help you in interviews but also show your genuine interest in being part of their purpose.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle challenging situations. Role-playing with a friend can help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on Microsoft 365 tools and be prepared to discuss how you've used them in previous roles. This will demonstrate your ability to adapt quickly to new systems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team in Derby.
We think you need these skills to ace Customer Service Assistant - Derby (TP)
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone the extra mile in previous roles to deliver exceptional service. We love candidates who genuinely care about making a difference!
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check your CV and cover letter for accuracy, especially when it comes to your experience with cash transactions and admin tasks. We appreciate candidates who take pride in their work!
Highlight Your Tech Skills: We want to know that you're comfortable using Microsoft 365 tools and can adapt to new systems quickly. Mention any relevant experience you have with these tools in your application. If you've used AI assistants before, definitely include that too – it shows you're tech-savvy!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly. Plus, it gives you a chance to explore more about our values and what we stand for as a company!
How to prepare for a job interview at Leeds Building Society
✨Know the Company’s Purpose
Before your interview, take some time to understand the company's mission of helping members save for their future and achieve home ownership. This will not only show your genuine interest but also help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about challenging situations you faced and how you resolved them, as this role requires resilience and a passion for achieving good customer outcomes.
✨Brush Up on Your Admin Skills
Since the role involves daily admin tasks, be ready to discuss your experience with Microsoft 365 tools and any other systems you've used. You might even want to practice using Excel or Word to feel more confident when discussing your skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about contributing to their mission.