At a Glance
- Tasks: Assist customers with savings accounts and provide exceptional service at our Derby Branch.
- Company: Join Leeds Building Society, a purpose-driven organisation since 1875.
- Benefits: Enjoy competitive bonuses, generous holiday, and pension contributions.
- Other info: Be part of an inclusive culture with great career development opportunities.
- Why this job: Make a real difference in helping people achieve home ownership.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 22000 - 26000 £ per year.
How you'll help us live our purpose: We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in Derby Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference: You'll be a friendly face at Derby Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose‑focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship: This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why wait? Apply now: We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk so we can discuss how we support your application and make reasonable adjustments where possible.
Customer Service Assistant - Derby employer: Leeds Building Society
Join a purpose-driven organisation that has been helping individuals achieve home ownership since 1875. As a Financial Operations Control Manager, you'll benefit from a supportive work culture that prioritises employee growth and inclusivity, alongside competitive perks such as hybrid working, an annual bonus, and generous holiday allowances. With a commitment to equal opportunities and a focus on community representation, this is an excellent place to build a meaningful career while making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their mission and values, especially how they help people achieve home ownership. This will show you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you’d handle them. Role-play with a friend or family member to build your confidence. The more prepared you are, the better you’ll perform when it counts!
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with Microsoft 365 tools and any previous customer service roles. Be ready to share specific examples of how you’ve delivered exceptional service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant - Derby
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly approach and problem-solving skills.
Be Detail-Oriented:Since attention to detail is key for this role, mention any experiences where you’ve had to manage accurate records or handle cash transactions. We love candidates who can demonstrate their ability to keep things organised and precise!
Familiarity with Tech:We’re looking for someone who’s confident using Microsoft 365 tools. If you’ve got experience with Word, Excel, or Outlook, make sure to mention it! Also, if you’ve used any AI assistants or similar tech, let us know – we’re all about embracing new systems.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the Derby Branch!
How to prepare for a job interview at Leeds Building Society
✨Know Your Purpose
Before the interview, take some time to understand the company's mission and values. Leeds Building Society is all about helping people achieve home ownership, so think about how your own values align with this purpose. Be ready to share why you want to be part of that journey.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about challenging situations you've handled and how you turned them into positive outcomes.
✨Brush Up on Your Admin Skills
The job involves daily admin tasks, so make sure you're comfortable discussing your experience with Microsoft 365 tools. You might even want to practice using Excel or Word beforehand, just to show off your skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team culture at the Derby Branch or how they support staff development. It’s a great way to demonstrate your enthusiasm!
