At a Glance
- Tasks: Assist customers in branch, open savings accounts, and handle admin tasks.
- Company: Join Leeds Building Society, a purpose-driven organisation helping people achieve home ownership since 1875.
- Benefits: Enjoy up to 12% annual bonus, matched pension contributions, 26 days holiday, and more perks.
- Other info: Apply now to join a culture recognised for its commitment to purpose and community.
- Why this job: Be part of a supportive team with a focus on inclusivity and meaningful career development.
- Qualifications: Customer service experience, attention to detail, resilience, and basic Microsoft Office skills required.
The predicted salary is between 28800 - 43200 £ per year.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in Cardiff Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference
You'll be a friendly face at Cardiff Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
This is a 28hrs/week part time, permanent opportunity.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
#J-18808-Ljbffr
Customer Service Assistant - Cardiff employer: Leeds Building Society
As a Senior Credit Risk Modelling Manager, you'll thrive in a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With benefits like hybrid working, generous holiday allowances, and a commitment to community engagement, our company fosters a culture of collaboration and innovation, ensuring you have the support and resources needed to excel in your role. Join us to make a meaningful impact while enjoying a rewarding career in the heart of the UK financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Cardiff
✨Tip Number 1
Familiarise yourself with the products and services offered by Leeds Building Society. Understanding their savings accounts and customer service approach will help you engage confidently with customers during your interview.
✨Tip Number 2
Practice your communication skills, especially in handling challenging customer situations. Role-playing common scenarios can prepare you to demonstrate your resilience and problem-solving abilities effectively.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've maintained accurate records or handled cash transactions in previous roles. This will highlight your suitability for the administrative aspects of the job.
✨Tip Number 4
Research the company culture and values of Leeds Building Society. Being able to articulate how your personal values align with their purpose-driven mission will make a strong impression during your interview.
We think you need these skills to ace Customer Service Assistant - Cardiff
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and qualifications required for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous customer service experience you have, particularly in handling challenging situations. Mention specific examples where you delivered exceptional service or resolved customer issues effectively.
Showcase Attention to Detail:Since the role requires strong attention to detail, provide examples in your application that demonstrate your ability to manage accurate records and conduct precise cash transactions. This could include past roles or tasks where accuracy was crucial.
Express Your Passion:Convey your passion for helping customers and achieving positive outcomes in your cover letter. Explain why you are interested in working for Leeds Building Society and how you can contribute to their mission of making home ownership accessible.
How to prepare for a job interview at Leeds Building Society
✨Show Your Customer Service Skills
Since the role is all about delivering exceptional service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional, even in challenging situations.
✨Demonstrate Attention to Detail
This position requires a strong attention to detail, especially when it comes to handling cash transactions and maintaining accurate customer records. Be ready to discuss how you ensure accuracy in your work and any systems or methods you use to double-check your tasks.
✨Familiarise Yourself with Their Products
Take some time to research the products and services offered by Leeds Building Society. Being knowledgeable about their offerings will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare for Common Interview Questions
Think about common interview questions related to customer service, teamwork, and problem-solving. Practising your responses can help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
