Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in branch, open savings accounts, and handle admin tasks.
- Company: Join Leeds Building Society, a purpose-driven organisation since 1845.
- Benefits: Enjoy competitive bonuses, generous holiday, and pension contributions.
- Why this job: Make a real difference in helping people achieve home ownership.
- Qualifications: Customer service experience and strong attention to detail required.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy a home of their own since 1845. By joining us, you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do and one we\’re proud of. And you can play your part too – join our dedicated team in the Banbury branch and support you to give our members the great service we pride ourselves on, whatever they\’re saving for.
How you\’ll make a difference
You\’ll be a friendly face at Banbury when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You\’ll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you\’ll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you\’ll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days\’ volunteering per year
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do and we\’re extremely proud of our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises the progress we\’re making to embed our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you. But don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk. so we can discuss how we support your application and make reasonable adjustments where possible.
#J-18808-Ljbffr
Customer Service Assistant - Banbury employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Banbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their mission and values, especially how they help people achieve home ownership. This will show you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you’d handle them. Role-play with a friend or family member to get comfortable discussing your approach to challenging situations. This will boost your confidence when it’s time to shine in the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your attention to detail and customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant - Banbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly approach and problem-solving abilities.
Be Detail-Oriented: Since attention to detail is key for this role, mention any experiences where you’ve had to manage accurate records or handle cash transactions. We love candidates who can demonstrate their ability to keep things organised and precise!
Tailor Your Application: Take a moment to tailor your application to our values and mission. We’re all about helping people achieve home ownership, so if you can connect your personal motivations to our purpose, it’ll definitely catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our culture.
How to prepare for a job interview at Leeds Building Society
✨Know Your Purpose
Before the interview, take some time to understand the company's mission and values. Leeds Building Society is all about helping people achieve home ownership, so think about how your personal values align with this purpose. Be ready to share why you want to be part of that journey.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you handled challenging scenarios and turned them into positive outcomes.
✨Brush Up on Your Admin Skills
The job involves daily admin tasks, so it’s a good idea to familiarise yourself with common office software like Microsoft Office. You might even want to practice some basic tasks like creating spreadsheets or writing professional emails to demonstrate your proficiency during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
