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- Tasks: Assist customers with savings accounts and provide excellent service in our Garforth branch.
- Company: Join Leeds Building Society, a purpose-driven organisation helping people achieve home ownership since 1875.
- Benefits: Enjoy up to 12% annual bonus, matched pension contributions, 26 days holiday, and more perks.
- Why this job: Be part of a supportive team focused on making a real difference in people's lives.
- Qualifications: Customer service experience, attention to detail, resilience, and familiarity with Microsoft Office required.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
How you'll help us live our purpose: We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join our dedicated team in the Garforth branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference: You'll be a friendly face at Garforth when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose Leeds Building Society? Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now: We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk so we can discuss how we support your application and make reasonable adjustments where possible.
Customer Service Assistant employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by Leeds Building Society. Understanding their savings accounts and customer service approach will help you engage confidently during any interviews or discussions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your resilience and ability to provide exceptional service.
✨Tip Number 3
Brush up on your numeracy skills, especially if you're not confident with cash transactions. Being able to accurately handle money is crucial for this role, so practice basic calculations to ensure you're ready.
✨Tip Number 4
Research the company culture and values of Leeds Building Society. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits into their purpose-driven environment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your attention to detail, ability to handle challenging situations, and proficiency with Microsoft Office or similar software.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your commitment to delivering exceptional service. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Leeds Building Society
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled challenging situations and ensured customer satisfaction, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Attention to Detail
Since the job involves accurate cash transactions and maintaining customer records, be ready to discuss how you ensure accuracy in your work. You might want to mention any specific methods or tools you use to stay organised and detail-oriented.
✨Familiarise Yourself with Their Products
Research the products and services offered by Leeds Building Society. Being knowledgeable about their offerings will show your genuine interest in the role and help you answer questions more effectively during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
