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- Tasks: Assist customers at our Newcastle branch with savings accounts and provide excellent service.
- Company: Join Leeds Building Society, a purpose-driven organisation helping people achieve home ownership since 1875.
- Benefits: Enjoy 26 days holiday, bank holidays, and a holiday purchase scheme for extra time off.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Be part of a supportive team focused on making a real difference in people's lives.
- Qualifications: GCSEs in Maths and English preferred; customer service experience is essential.
The predicted salary is between 21600 - 36000 £ per year.
How you'll help us live our purpose: We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join our dedicated team in the Newcastle branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference: You'll be a friendly face at our Newcastle branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
- Ideally educated to GCSE level including Maths and English or equivalent
And in return, you'll get the best from us: 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year. We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose Leeds Building Society? Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now: We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us.
Customer Service Assistant (5969) employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (5969)
✨Tip Number 1
Familiarise yourself with the products and services offered by Leeds Building Society. Understanding their savings accounts and customer service approach will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will highlight your resilience and ability to deliver exceptional service, which is crucial for this role.
✨Tip Number 3
Brush up on your numeracy skills, especially if you're not confident with cash transactions. Being able to demonstrate accuracy in handling money will be a key part of your responsibilities as a Customer Service Assistant.
✨Tip Number 4
Research the company culture at Leeds Building Society and think about how your values align with theirs. Be prepared to discuss why you want to work for a purpose-driven organisation and how you can contribute to their mission of making home ownership accessible.
We think you need these skills to ace Customer Service Assistant (5969)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Provide specific examples of how you've delivered exceptional service and handled challenging situations.
Showcase Attention to Detail: Since the role requires strong attention to detail, mention instances where your accuracy in tasks, such as cash transactions or record-keeping, has made a positive impact in your previous roles.
Express Your Passion: Convey your enthusiasm for helping others and your commitment to achieving good customer outcomes. This can be done through personal anecdotes or by discussing your motivation for wanting to work at Leeds Building Society.
How to prepare for a job interview at Leeds Building Society
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you went above and beyond to assist customers, as this role is all about delivering exceptional service.
✨Demonstrate Attention to Detail
Since the job involves handling cash transactions and maintaining accurate customer records, be ready to explain how you ensure accuracy in your work. Mention any tools or methods you use to stay organised and detail-oriented.
✨Prepare for Challenging Situations
Think of a few scenarios where you had to deal with difficult customers. Be ready to share how you handled these situations effectively, showcasing your resilience and problem-solving skills.
✨Familiarise Yourself with Their Products
Research the products and services offered by Leeds Building Society. Being knowledgeable about their offerings will not only impress your interviewers but also show your genuine interest in the role and the company.