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For Companies At a Glance
- Tasks: Monitor customer outcomes and improve processes to enhance customer experience.
- Company: Join a purpose-driven organisation focused on making home ownership accessible.
- Benefits: Enjoy hybrid working, annual bonuses, generous holiday, and volunteering days.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in regulatory risks and strong communication skills required.
- Other info: Be part of an inclusive culture with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
How You'll Help Us Live Our Purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our Customer Risk and Assurance team as a Customer Outcomes and Conduct Manager.
How You'll Make a Difference
You will work closely with business leaders to monitor customer outcomes, identify opportunities to improve customer outcomes and ensure appropriate Consumer Duty controls are implemented and effective.
What will you bring to the role?
- Detailed understanding of regulatory and customer focused risks (inc. MCOB, BCOB, SYSC, DISP and Consumer Duty).
- Detailed understanding of Society Governance, Risk and Consumer Duty Frameworks.
- Ability to analyse information, produce MI reports and provide insights.
- Experienced in building strong working relationships with Senior Management and SMEs.
- Effective influencing skills, able to confidently represent and advocate Divisional priorities and needs.
- Experience of working across multi-disciplinary teams.
- Excellent communication, listening and writing skills.
- Strong attention to detail and well organised; ability to prioritise, multi-task and work well under pressure.
- Self-motivated and works well independently; capable of taking initiative without prompting.
And in return, you'll get the best from us:
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now. We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk. Hybrid working model and flexible working patterns considered for Head Office roles.
Customer Outcomes & Conduct Manager employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes & Conduct Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to our mission of making home ownership accessible.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for customer outcomes and conduct!
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Outcomes & Conduct Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Outcomes & Conduct Manager role. Highlight your experience with regulatory frameworks and customer-focused risks, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s your ability to analyse information or build strong relationships, we want to see how you’ve made a difference in your past positions.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-organised content that’s easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Leeds Building Society
✨Know Your Regulations
Make sure you brush up on the key regulations like MCOB, BCOB, SYSC, DISP, and Consumer Duty. Being able to discuss these confidently will show that you understand the landscape of customer-focused risks and can navigate them effectively.
✨Showcase Your Analytical Skills
Prepare to talk about your experience in analysing information and producing MI reports. Bring examples of how your insights have led to improved customer outcomes in previous roles. This will demonstrate your ability to make data-driven decisions.
✨Build Rapport with Examples
Think of specific instances where you've built strong relationships with senior management or SMEs. Share these stories during the interview to highlight your influencing skills and ability to advocate for divisional priorities.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise under pressure. Use examples from your past work to illustrate your attention to detail and organisational abilities, as these are crucial for the role.
