At a Glance
- Tasks: Assist customers with branch products and services, ensuring a friendly experience.
- Company: Join a long-standing organisation dedicated to helping people achieve home ownership.
- Benefits: Enjoy a bonus, matched pension contributions, generous holiday, and volunteering days.
- Other info: Inclusive workplace with a commitment to equal opportunities and career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience, attention to detail, and confidence with Microsoft 365 tools.
The predicted salary is between 20000 - 25000 € per year.
How You'll Help Us Live Our Purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in putting home ownership within reach of more people, generation after generation. This is a 21 hrs per week permanent opportunity.
How You'll Make a Difference
You'll be a friendly face at Colchester Branch, assisting customers with all branch-based products and services. You will open savings accounts for those looking to invest for a fixed term or save for an important event. You'll handle follow‑up calls and take incoming calls to discuss available products and services. You will complete daily admin tasks, such as booking appointments, scanning, letter writing, incoming post, and ensuring that customer records are accurate and up to date.
What You'll Bring to the Role
- Experience of working with customers delivering exceptional service
- Strong attention to detail to conduct accurate cash transactions
- Resilience and ability to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Confidence using Microsoft 365 tools (Word, Excel, Outlook) and ability to quickly learn new systems, including AI assistants
Benefits
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro rated)
- Electric vehicle scheme / Cycle to Work scheme
- 2 days volunteering per year
Equal Opportunities
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Customer Services Assistant - Colchester employer: Leeds Building Society
As a Customer Services Assistant at our Colchester Branch, you'll be part of a dedicated team that has been helping members achieve their home ownership dreams since 1875. We pride ourselves on a supportive work culture that values inclusivity and employee growth, offering benefits such as an annual bonus, generous holiday allowance, and opportunities for volunteering. Join us to make a meaningful impact in the community while enjoying a fulfilling career with excellent work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant - Colchester
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help people save for their future. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle challenging situations. Role-playing with a friend can help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on Microsoft 365 tools and be prepared to discuss how you've used them in previous roles. If you can demonstrate your ability to learn new systems quickly, you'll stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of our team at the Colchester Branch.
We think you need these skills to ace Customer Services Assistant - Colchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly approach and problem-solving skills.
Be Detail-Oriented:Since attention to detail is key for this role, emphasise your ability to handle cash transactions accurately and keep records up to date. Mention any relevant experiences where your meticulous nature made a difference in your previous roles.
Demonstrate Resilience:We know that customer service can be challenging at times, so don’t shy away from sharing how you’ve handled tough situations. Talk about your resilience and how you’ve managed to turn a difficult customer interaction into a positive outcome.
Use Our Website to Apply:When you're ready to apply, make sure to do it through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Leeds Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history and values. Understanding how they’ve helped members save for their future since 1875 will show your genuine interest in their mission and how you can contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you handled challenging situations with resilience and achieved positive outcomes for customers.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, practice discussing how you ensure accuracy in tasks like cash transactions and maintaining customer records. Highlight any relevant experience that demonstrates your meticulous nature.
✨Familiarise Yourself with Microsoft 365
Brush up on your skills with Microsoft Word, Excel, and Outlook. If you have experience with AI assistants or other systems, be ready to discuss how quickly you can adapt to new tools, as this will be a key part of your role.
