At a Glance
- Tasks: Assist customers through their mortgage application journey and enhance their home buying experience.
- Company: Join a supportive team at Leeds Building Society with a focus on customer service.
- Benefits: Enjoy hybrid working, annual bonuses, generous holiday, and colleague mortgage products.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real difference in people's lives by helping them secure their dream homes.
- Qualifications: Strong communication skills, resilience, and problem-solving abilities required.
The predicted salary is between 30000 - 40000 € per year.
Join our Mortgage Lending team as a Mortgage Lending Customer Representative.
How you'll make a difference
As a Customer Service Representative, you will create a positive experience on every call, assisting customers through their mortgage application journey and enhancing their home buying experience. Calls are predominantly inbound, and you’ll deal with brokers or solicitors who are acting on behalf of customers or directly with customers themselves. Taking ownership of the call, you’ll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to liaise with other teams and arrange a call back to provide the right solution.
What will you bring to the role?
- The ability to communicate effectively and build positive relationships.
- Excellent written and verbal communication skills.
- Be proactive and deliver exceptional customer experience.
- Demonstrate a strong level of resilience when working in a fast‑paced customer service environment.
- Ability to problem solve and make decisions.
- Computer literate (able to comfortably use Word and basic Excel).
- Maintain attention to detail whilst working under pressure.
- Demonstrate determination to succeed and achieve great results.
And in return, you'll get the best from us:
- Hybrid working – 2 days per week in the office.
- Annual bonus of up to 12%.
- Matched pension contributions up to 10%.
- 26 days holiday, plus bank holidays and holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days’ volunteering per year.
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
We’re committed to supporting you to be at your best – to discuss any reasonable adjustments we could make, please contact us at careers@leedsbuildingsociety.co.uk.
Mortgage Lending Customer Representative (TP) in Brighton employer: Leeds Building Society
At Leeds Building Society, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. As a Mortgage Lending Customer Representative, you'll enjoy hybrid working arrangements, generous holiday allowances, and opportunities for professional development, all while contributing to a positive customer experience in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Lending Customer Representative (TP) in Brighton
✨Tip Number 1
Get to know the company! Research Leeds Building Society and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and brokers, role-play common scenarios with a friend or family member. This will boost your confidence and help you handle calls like a pro.
✨Tip Number 3
Be proactive during interviews! Think of questions you can ask about the role and the team. This shows you're engaged and ready to take ownership of your responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Mortgage Lending Customer Representative (TP) in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Mortgage Lending Customer Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like effective communication and problem-solving.
Showcase Your Skills:In your written application, don’t just list your skills—give examples! If you’ve handled customer queries or worked in a fast-paced environment, share those experiences. We want to see how you can bring your unique strengths to our team.
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a professional application. Use clear language and maintain a friendly tone. Show us your personality while keeping it appropriate for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Before the interview, make sure you understand the mortgage lending process and the role of a Customer Representative. Brush up on common customer queries and how to handle them. This will show that you're proactive and ready to tackle any questions thrown your way.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've built positive relationships with customers in the past. Remember, it’s all about creating a great experience!
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully resolved customer issues. Be ready to discuss your thought process and how you arrived at a solution. This will highlight your resilience and ability to thrive in a fast-paced environment.
✨Be Detail-Oriented
During the interview, pay attention to the details of the questions asked. Show that you can maintain focus under pressure by providing thorough and thoughtful responses. This will reflect your ability to handle the demands of the role effectively.
