At a Glance
- Tasks: Lead the design and delivery of our customer strategy to enhance home ownership.
- Company: A historic organisation dedicated to helping members achieve their home ownership dreams.
- Benefits: Hybrid working, annual bonuses, generous holiday, and volunteering days.
- Other info: Join a diverse team committed to equal opportunities and positive change.
- Why this job: Make a real difference in people's lives by improving customer experiences.
- Qualifications: Experience in customer strategy and strong leadership skills required.
The predicted salary is between 60000 - 75000 € per year.
How you’ll help us live our purpose: We’ve been helping our members save for their future and buy their own home since 1875. Your role will be to help bring home ownership within reach of more people, generation after generation.
How you’ll make a difference: As Customer Strategy Lead you will design, deliver and embed the Society’s customer strategy, including the customer experience strategy. This senior leadership role involves ensuring that customer insight, experience design, and measurement frameworks drive meaningful outcomes, support regulatory compliance, and deliver against the Society’s strategic goals. You will champion a customer‑led mindset across the organisation and translate insight into practical, measurable improvements.
What you will bring to the role:
- Proven experience leading the development of customer strategy, customer experience strategy, and implementing voice of customer programmes.
- Ability to think strategically and commercially within a heavily regulated environment.
- Skill in translating complex data into meaningful, impactful insights to deliver the customer experience strategy.
- Experience delivering customer experience programmes in the financial services sector.
- Strong, visible people leadership that role‑models, cares, connects and coaches to drive performance, change, and positive engagement.
- Accomplished presenter and communicator with written and verbal skills that influence business strategy and stakeholders.
- Excellent organisational and time‑management skills.
- Strong innovation and problem‑solving skills using external insight and industry best practice.
In return, you’ll get the best from us:
- Hybrid working – 2 days per week in the office.
- Annual bonus up to 15%.
- Matched pension contributions up to 10%.
- 30 days holiday, plus bank holidays and the holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days volunteering per year.
We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Customer Strategy Lead in Brighton employer: Leeds Building Society
As a Customer Strategy Lead at our Society, you will join a long-standing organisation dedicated to making home ownership accessible for all. We pride ourselves on a supportive work culture that champions innovation and personal growth, offering hybrid working options, generous holiday allowances, and a commitment to equal opportunities. With a focus on employee development and community engagement, this role provides a unique opportunity to make a meaningful impact while enjoying a rewarding career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Strategy Lead in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led customer strategy initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our mission to help more people achieve home ownership.
We think you need these skills to ace Customer Strategy Lead in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Strategy Lead role. Highlight your experience in customer strategy and how it aligns with our mission of making home ownership accessible for everyone.
Showcase Your Leadership Skills:We want to see your people leadership skills shine through! Share examples of how you've motivated teams and driven performance in previous roles, especially in a regulated environment like financial services.
Be Data-Driven:Since this role involves translating complex data into actionable insights, include specific examples of how you've used data to improve customer experiences. We love seeing measurable outcomes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Building Society
✨Know Your Customer Strategy
Make sure you understand the ins and outs of customer strategy, especially in the financial services sector. Brush up on how to translate customer insights into actionable strategies, as this will be a key focus in your role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people leadership abilities. Think about times when you've successfully led teams or projects, and be ready to discuss how you connect and coach others to drive performance.
✨Master the Art of Communication
As an accomplished presenter, you'll need to demonstrate your communication skills. Practice articulating complex data and insights clearly and concisely, as this will be crucial for influencing stakeholders and driving business strategy.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific instances where you've used innovation and external insights to solve problems. Highlight your ability to think strategically within a regulated environment, as this will resonate well with the interviewers.
