At a Glance
- Tasks: Assist clients with account openings and manage inquiries in a friendly manner.
- Company: Join Leeds Building Society, a supportive and community-focused organisation.
- Benefits: Enjoy a permanent 28-hour work week, annual bonuses, pension contributions, and employee perks.
- Other info: Great opportunity for career growth in a welcoming branch atmosphere.
- Why this job: Make a difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Customer service experience, attention to detail, and proficiency in Microsoft 365 tools.
The predicted salary is between 20000 - 25000 € per year.
Leeds Building Society in Horsforth is seeking a friendly customer service representative to assist clients at the branch. You will handle account openings, manage inquiries, and perform daily administrative tasks to maintain accurate customer records.
Ideal candidates will have:
- Customer service experience
- Attention to detail
- Proficiency in Microsoft 365 tools
The position offers a permanent 28-hour work week, an annual bonus of up to 12%, pension contributions, and various employee perks.
Branch Customer Service Specialist - 28h employer: Leeds Building Society
Leeds Building Society is an excellent employer that values its employees by fostering a supportive and collaborative work culture in the heart of Horsforth. With a focus on professional development, staff enjoy numerous growth opportunities alongside competitive benefits such as an annual bonus, pension contributions, and a range of employee perks, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Customer Service Specialist - 28h
✨Tip Number 1
Make sure to research Leeds Building Society and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely connects with what they stand for.
✨Tip Number 2
Practice your customer service scenarios! Think about how you’d handle different inquiries or complaints. We want to see that you can think on your feet and provide excellent service, just like you would in the branch.
✨Tip Number 3
Don’t forget to highlight your Microsoft 365 skills! If you’ve got experience with Excel, Word, or Outlook, make sure to mention it. We love candidates who can hit the ground running with tech tools.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to be part of our team, so don’t hesitate!
We think you need these skills to ace Branch Customer Service Specialist - 28h
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've helped clients in the past and how you can bring that friendly vibe to our branch!
Be Detail-Oriented:Since you'll be managing inquiries and maintaining accurate records, it's crucial to demonstrate your attention to detail. We love candidates who can spot the little things that make a big difference!
Familiarise Yourself with Microsoft 365:Proficiency in Microsoft 365 tools is a must for this role. If you have experience using these tools, mention it! If not, maybe brush up on them before applying so we know you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leeds Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you've handled difficult situations or gone the extra mile for a customer, as this will show your potential employer that you’re a great fit for their team.
✨Familiarise Yourself with Microsoft 365
Since proficiency in Microsoft 365 tools is a must, make sure you’re comfortable using applications like Excel, Word, and Outlook. You might even want to prepare a few examples of how you've used these tools in previous roles to demonstrate your capability.
✨Research Leeds Building Society
Take some time to learn about Leeds Building Society and its values. Understanding their mission and what they stand for will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewer. This could be about the team culture, opportunities for growth, or how success is measured in the role. It shows you’re engaged and serious about the position.
