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- Tasks: Lead the design and delivery of our customer strategy to enhance home ownership.
- Company: Join a purpose-driven organisation dedicated to making home ownership accessible.
- Benefits: Enjoy hybrid working, annual bonuses, generous holiday, and volunteering days.
- Why this job: Make a real impact on people's lives while shaping a meaningful career.
- Qualifications: Experience in customer strategy and excellent communication skills required.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 60000 - 75000 £ per year.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our dedicated Customer Risk & Strategy team.
How you'll make a difference
In the role of Customer Strategy Lead you will design, deliver and embed the Society's customer strategy including the Society's customer experience strategy. This is a senior leadership role with accountability for ensuring that customer insight, experience design and measurement frameworks drive meaningful outcomes for customers, support regulatory compliance and deliver against the Society's strategic goals. You'll champion a customer-led mindset across the organisation and translate insight into practical, measurable improvements.
What will you bring to the role?
- Proven experience of leading the development of customer strategy, customer experience strategy and implementing the voice of customer programmes.
- Ability to think strategically and commercially in a heavily regulated environment.
- Translating complex data into meaningful and impactful insights to deliver the customer experience strategy.
- Delivery of customer experience programmes within the financial services sector.
- Strong, visible people leader who role models, cares, connects and coaches to drive performance, change, positive engagement and deliver against challenging objectives.
- Accomplished presenter and communicator with written and verbal skills to influence business strategy and stakeholders.
- Excellent organisational and time management skills.
- Strong innovation and problem-solving skills using external insight and industry best practice.
In return, you'll get the best from us:
- Hybrid working 2 days per week in the office.
- Annual bonus up to 15%.
- Matched pension contributions up to 10%.
- 30 days holiday, plus bank holidays and holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days' volunteering per year.
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us.
Customer Strategy Lead in Bradford employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy Lead in Bradford
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and share your passion for customer strategy. This can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Think about how your experience aligns with their purpose of making home ownership accessible. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led customer strategy initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Customer Strategy Lead in Bradford
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people achieve home ownership. Share personal stories or experiences that connect you to our purpose, and make sure to highlight how you can contribute to our mission.
Tailor Your Application: Don’t just send a generic CV and cover letter! We want to see how your skills and experiences align with the Customer Strategy Lead role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Leeds Building Society
✨Know the Company Inside Out
Before your interview, dive deep into the company's history, values, and mission. Understand how they help their members save for the future and promote home ownership. This will not only show your genuine interest but also help you align your answers with their purpose.
✨Showcase Your Customer Strategy Experience
Be ready to discuss your previous experience in developing customer strategies and implementing voice of customer programmes. Prepare specific examples that highlight your ability to translate complex data into actionable insights, as this is crucial for the role.
✨Demonstrate Leadership Skills
As a senior leadership role, it's essential to showcase your people management skills. Share instances where you've successfully led teams, driven performance, and fostered a positive engagement culture. Highlight how you connect and coach your team to achieve challenging objectives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your strategic thinking and problem-solving abilities in a regulated environment. Think of scenarios where you've had to innovate or adapt your strategy based on external insights or industry best practices, and be ready to discuss these in detail.