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- Tasks: Assist the Branch Manager in supervising and training staff for excellent customer service.
- Company: Join Leeds Building Society, a leading financial services provider committed to customer satisfaction.
- Benefits: Enjoy a clear career progression path and a supportive work environment with flexible hours.
- Why this job: Make a real impact on customers' lives while developing your leadership skills in a dynamic team.
- Qualifications: Proven supervisory experience in retail or financial services and strong communication skills required.
- Other info: We celebrate diversity and are an equal opportunity employer, welcoming all applicants.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an Assistant Branch Manager to join our London Branch.
Branch working hours: Monday to Friday 9am-5pm.
What will I be doing? You will be assisting the Branch Manager by providing supervision, training, and coaching to ensure our London Branch delivers outstanding risk management, service, and customer outcomes. In this role, you will take full ownership and accountability for the branch in the absence of the Branch Manager, ensuring smooth operations and a positive customer experience. Your responsibilities will include ensuring the seamless delivery of our customer journey, using the Customer Enquiry Form effectively to meet customer needs. We pride ourselves on achieving the highest standards of customer service, and you will play a key role in maintaining this reputation. You will ensure all administrative tasks are completed efficiently and comply with our Society's audit requirements. Understanding our branch MI in areas like risk, service, people, and customer outcomes will be vital. As a valued team member, you may also serve as a Subject Matter Expert when needed.
We are committed to your professional growth, and this position offers a clear pathway to advance to a Branch Manager role when the time is right. Join us in making a difference in our customers' lives and developing your career in a supportive and engaging environment.
Do you have what it takes to be an Assistant Branch Manager?
- Proven branch supervisory experience, ideally in a retail/financial services environment.
- Great leadership skills and the potential to inspire and influence the performance of a branch team.
- A passion for customer service and experience of successfully delivering against Branch targets in a demanding environment.
- Can demonstrate effective judgement and resolution making in a real-time environment.
- Effective in both written and verbal communication skills.
Want to join the team? Click Please Apply below.
Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
Assistant Branch Manager in Central London employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager in Central London
✨Tip Number 1
Familiarise yourself with the specific customer service standards and practices of our London Branch. Understanding what makes our approach unique will help you demonstrate your alignment with our values during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you can inspire and influence others, as this is crucial for the Assistant Branch Manager position.
✨Tip Number 3
Brush up on your knowledge of risk management and customer outcomes. Being able to speak confidently about these areas will demonstrate your readiness to take ownership of the branch in the absence of the Branch Manager.
✨Tip Number 4
Network with current or former employees of our London Branch if possible. Gaining insights from their experiences can provide you with valuable information that you can use to tailor your approach and show your genuine interest in the role.
We think you need these skills to ace Assistant Branch Manager in Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in branch supervision, particularly in retail or financial services. Emphasise your leadership skills and any achievements related to customer service and meeting branch targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to inspire a team. Mention specific examples of how you've successfully managed customer outcomes and improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your effective judgement and resolution-making skills. Provide examples of situations where you demonstrated these abilities, especially in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and effective communication is key, so ensure your written skills shine through in your application.
How to prepare for a job interview at Leeds Building Society
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and training experiences.
✨Understand Customer Service Excellence
Since customer service is a top priority, be ready to discuss your approach to delivering outstanding service. Think of specific instances where you went above and beyond for customers and how that impacted their experience.
✨Familiarise Yourself with Risk Management
Understanding risk management is crucial for this role. Brush up on key concepts and be prepared to discuss how you've handled risk in previous positions, especially in a retail or financial services context.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Practice responding to hypothetical situations related to branch operations and customer interactions to showcase your problem-solving abilities.
