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For Companies At a Glance
- Tasks: Support passengers, guide them through the airport, and enhance their travel experience.
- Company: Join Leeds Bradford Airport, a rapidly growing regional airport focused on excellent customer service.
- Benefits: Earn £13 per hour, enjoy flexible shifts, and access career progression opportunities.
- Why this job: Make a real difference in people's journeys while working in a dynamic environment.
- Qualifications: Fluent English, clean UK driving licence, and over 21 years of age required.
- Other info: Join a supportive team with training on various airport vehicles and gadgets.
The predicted salary is between 11 - 15 £ per hour.
At Leeds Bradford Airport, our Customer Experience Officers are the face of the airport and often the first people our passengers meet. In this essential frontline role, you'll support passengers who need extra assistance, guide people confidently through the airport, and make a real difference to their airport journey.
You'll be joining one of the UK's fastest-growing regional airports, committed to employing high-quality people who share our ambition and dedication to excellent customer service. Living our values to Be the Best, Work as One Team, and Do the Right Thing, you'll help deliver positive, welcoming experiences as we continue to grow and prepare for the next phase of our terminal regeneration.
What Your Day-to-Day Will Feel Like
This is an active, frontline role where you'll spend much of your shift on the move and at the heart of the airport experience. Your main focus will be assisted travel, helping passengers who need extra support to move through the airport safely, comfortably and with confidence. You'll guide people through the terminal, support them to and from the aircraft, and respond to a wide range of situations and individual needs. No two days are the same.
Alongside assisting passengers, you'll support meet and greet services, help manage passenger flows across the site and take shared responsibility for keeping the airport clean, safe, and welcoming under our One Team approach. You'll be part of a supportive, close-knit team who look out for one another and take pride in delivering a positive experience for every customer.
Your shift pattern follows a steady rhythm of 4 sets on, 4 sets off, working 21 hours per week. Shifts will include a mix of early/late, day/night across a full 24hr operational period. Start times may vary to support peak passenger flows, meaning weekend working and unsociable hours form part of the role. Many colleagues value this predictable structure, which helps with planning life outside of work.
What's in it for You
- Salary: £13 per hour / £14,234.22 per year (Full-Time Equivalent £28,000)
- Hours & Shift Pattern: Part-time, 21 hours per week; rotating 4 days on, 4 days off with day and night shifts for a predictable work-life balance.
- Career Progression: Opportunities to grow within customer operations and the wider airport.
- Training: Opportunities to get trained up in the utility of a range of airport vehicles and gadgets – including but not limited to Buses, Ambulifts, Snow Brooms and Ploughs.
Mandatory Requirements for this Role
- Fluent in English, both written and spoken; additional languages desirable but not essential.
- Ability to pass Criminal Record Check, Counter Terrorism Check, and vetting requirements.
- Must be able to provide a continuous five-year checkable work/education history and explain any gaps in that history over 28 days.
- Due to insurance limitations, candidates must be over 21 years of age.
- Candidates must hold a Full, UK Driving Licence, held for a minimum of 3 years.
- The drivers licence held must be clean for driving duties.
Your Application Journey
- Apply online via this portal and complete the application form.
- Successful applicants will be invited into to attend an assessment centre on the 25th February.
- Highest scorers will be offered an offer of employment (conditional to satisfactory referencing and vetting).
- Must be able to start training on Monday 16th March.
Customer Experience Officer in Leeds employer: Leeds Bradford Airport Ltd
Contact Detail:
Leeds Bradford Airport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer in Leeds
✨Tip Number 1
Get to know the airport! Familiarise yourself with Leeds Bradford Airport's layout and services. This will not only help you feel more confident during your interview but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist passengers and how you'd handle them. Role-playing with a friend can be a fun way to prepare for those tricky questions.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the airport.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out in the process.
We think you need these skills to ace Customer Experience Officer in Leeds
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Experience Officer role. Mention specific examples that demonstrate your ability to assist passengers and work as part of a team.
Check Your Details: Before hitting that submit button, double-check all your information. Typos or missing details can make a big difference, so ensure everything is accurate and complete to give us the best impression of you.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us, making it easier for you to join our fantastic team!
How to prepare for a job interview at Leeds Bradford Airport Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Experience Officer does at Leeds Bradford Airport. Familiarise yourself with the key responsibilities, like assisting passengers and managing flows. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you helped someone in need or resolved a conflict. This will demonstrate your ability to connect with passengers and handle various situations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice responding to questions like, 'How would you assist a passenger who is anxious about flying?' or 'What would you do if a passenger needed urgent help?' This will show your problem-solving skills and your readiness to think on your feet.
✨Emphasise Teamwork
Since the role involves working closely with a team, highlight your experience in collaborative environments. Share stories that illustrate how you’ve worked as part of a team to achieve a common goal, and express your enthusiasm for contributing to a supportive workplace culture.
