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- Tasks: Lead a team to enhance customer experience for assisted travel at the airport.
- Company: A leading regional airport dedicated to exceptional service delivery.
- Benefits: Full-time hours, competitive salary, and career progression opportunities.
- Why this job: Make a real difference in passengers' journeys and improve service accessibility.
- Qualifications: Proven leadership skills and a passion for customer experience.
The predicted salary is between 36000 - 60000 £ per year.
A leading regional airport is seeking a Customer Experience Manager – Assisted Travel to ensure compliant and effective service delivery. You will lead a team focused on assisting passengers, collaborating with stakeholders to enhance service accessibility.
Ideal candidates are proven leaders with excellent relationship-building skills and a passion for customer experience. This role offers full-time working hours, competitive salary, and opportunities for career progression and professional development.
Assisted Travel Experience Lead in Leeds employer: Leeds Bradford Airport Ltd
Contact Detail:
Leeds Bradford Airport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assisted Travel Experience Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the airport. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams or improved customer experiences. We want to see that passion for service delivery!
✨Tip Number 3
Research the airport's current initiatives on accessibility. This will not only impress them but also help you tailor your answers to show you're the perfect fit for enhancing service accessibility.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assisted Travel Experience Lead in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for enhancing customer experiences. Share specific examples of how you've made a difference in previous roles, especially in assisted travel or customer service.
Highlight Your Leadership Skills: We want to know about your leadership style! In your application, mention any teams you've led and how you’ve motivated them to achieve great results. This will help us understand how you can lead our Assisted Travel team effectively.
Tailor Your Application: Make sure to customise your application to fit the job description. Use keywords from the listing, like 'compliant service delivery' and 'stakeholder collaboration', to show that you’re the perfect match for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Leeds Bradford Airport Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assisted Travel Experience Lead. Familiarise yourself with the key aspects of customer experience management and how they apply to assisted travel. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Leadership Skills
As a proven leader, it's crucial to highlight your leadership experiences during the interview. Prepare specific examples of how you've successfully led teams in the past, particularly in enhancing service delivery or improving customer experiences. This will show that you can effectively manage and inspire your team.
✨Build Relationships with Stakeholders
Collaboration is key in this role, so be ready to discuss how you've built strong relationships with stakeholders in previous positions. Share examples of how these relationships have positively impacted service accessibility and customer satisfaction. This will illustrate your ability to work well with others.
✨Demonstrate Your Passion for Customer Experience
Make sure to convey your genuine passion for customer experience throughout the interview. Discuss what customer experience means to you and how you’ve gone above and beyond to ensure customers feel valued and supported. This enthusiasm will resonate with the interviewers and set you apart from other candidates.
