Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support passengers, guide them through the airport, and enhance their travel experience.
- Company: Join Leeds Bradford Airport, one of the UK's fastest-growing regional airports.
- Benefits: Flexible part-time hours, supportive team environment, and a chance to make a difference.
- Other info: Enjoy a dynamic role with varied shifts and a close-knit team.
- Why this job: Be the face of the airport and create positive experiences for travellers.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
At Leeds Bradford Airport, our Customer Experience Officers are the face of the airport and often the first people our passengers meet. In this essential frontline role, you’ll support passengers who need extra assistance, guide people confidently through the airport, and make a real difference to their airport journey. You’ll be joining one of the UK’s fastest-growing regional airports, committed to employing high-quality people who share our ambition and dedication to excellent customer service.
Living our values to Be the Best, Work as One Team, and Do the Right Thing, you’ll help deliver positive, welcoming experiences as we continue to grow and prepare for the next phase of our terminal regeneration.
What Your Day-to-Day Will Feel Like
This is an active, frontline role where you’ll spend much of your shift on the move and at the heart of the airport experience. Your main focus will be assisted travel, helping passengers who need extra support to move through the airport safely, comfortably and with confidence. You’ll guide people through the terminal, support them to and from the aircraft, and respond to a wide range of situations and individual needs. No two days are the same.
Alongside assisting passengers, you’ll support meet and greet services, help manage passenger flows across the site and take shared responsibility for keeping the airport clean, safe, and welcoming under our One Team approach. You’ll be part of a supportive, close-knit team who look out for one another and take pride in delivering a positive experience for every customer.
Your shift pattern follows a steady rhythm of 4 sets on, 4 sets off, working 21 hours per week. Shifts will include a mix of early/late, day/night.
Customer Experience Officer (Part Time) employer: Leeds Bradford Airport Ltd
Contact Detail:
Leeds Bradford Airport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer (Part Time)
✨Tip Number 1
Get to know the airport! Familiarise yourself with Leeds Bradford Airport's layout and services. This will not only boost your confidence but also help you answer questions and assist passengers more effectively.
✨Tip Number 2
Practice your people skills! Engage with friends or family in role-play scenarios where you assist them as if they were passengers. This will help you feel more comfortable in real situations and improve your communication skills.
✨Tip Number 3
Network with current employees! Reach out to folks already working at the airport through social media or professional platforms. They can provide insider tips and might even refer you for the role, which is always a bonus!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in being part of our team and helps us keep track of your application easily.
We think you need these skills to ace Customer Experience Officer (Part Time)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. We want to see how you can make a difference in our passengers' journeys, so share any relevant experiences that highlight your commitment to excellent customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make sure your skills and experiences are easy to spot, as we want to quickly understand how you fit into our team.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Experience Officer. Highlight any experience you have in similar roles or environments, and connect your skills to the responsibilities mentioned in the job description.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us without any hiccups, and you’ll be one step closer to joining our fantastic team at Leeds Bradford Airport!
How to prepare for a job interview at Leeds Bradford Airport Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Experience Officer does at Leeds Bradford Airport. Familiarise yourself with their values like 'Be the Best' and 'Work as One Team'. This will help you demonstrate how your skills align with their mission.
✨Showcase Your People Skills
As this role is all about assisting passengers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life airport scenarios. Practice responding to how you would handle difficult situations or assist passengers with special needs. This shows you can think on your feet and are ready for the dynamic environment of the airport.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be representing the airport, looking polished will reflect your understanding of the importance of customer experience and professionalism in this role.