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For Companies At a Glance
- Tasks: Support passengers, guide them through the airport, and ensure a positive travel experience.
- Company: Join Leeds Bradford Airport, one of the UK's fastest-growing regional airports.
- Benefits: Earn £13 per hour, enjoy flexible shifts, and access career progression opportunities.
- Why this job: Make a real difference in people's journeys while working in a dynamic environment.
- Qualifications: Fluent in English, over 21 years old, and hold a clean UK driving licence.
- Other info: Join a supportive team with training on various airport vehicles and gadgets.
The predicted salary is between 11 - 15 £ per hour.
At Leeds Bradford Airport, our Customer Experience Officers are the face of the airport and often the first people our passengers meet. In this essential frontline role, you'll support passengers who need extra assistance, guide people confidently through the airport, and make a real difference to their airport journey.
You'll be joining one of the UK's fastest-growing regional airports, committed to employing high-quality people who share our ambition and dedication to excellent customer service. Living our values to Be the Best, Work as One Team, and Do the Right Thing, you'll help deliver positive, welcoming experiences as we continue to grow and prepare for the next phase of our terminal regeneration.
What Your Day-to-Day Will Feel Like
This is an active, frontline role where you'll spend much of your shift on the move and at the heart of the airport experience. Your main focus will be assisted travel, helping passengers who need extra support to move through the airport safely, comfortably and with confidence. You'll guide people through the terminal, support them to and from the aircraft, and respond to a wide range of situations and individual needs. No two days are the same.
Alongside assisting passengers, you'll support meet and greet services, help manage passenger flows across the site and take shared responsibility for keeping the airport clean, safe, and welcoming under our One Team approach. You'll be part of a supportive, close-knit team who look out for one another and take pride in delivering a positive experience for every customer.
Your shift pattern follows a steady rhythm of 4 sets on, 4 sets off, working 21 hours per week. Shifts will include a mix of early/late, day/night across a full 24hr operational period. Start times may vary to support peak passenger flows, meaning weekend working and unsociable hours form part of the role. Many colleagues value this predictable structure, which helps with planning life outside of work.
What's in it for You
- Salary: £13 per hour / £14,234.22 per year (Full-Time Equivalent £28,000)
- Hours & Shift Pattern: Part-time, 21 hours per week; rotating 4 days on, 4 days off with day and night shifts for a predictable work-life balance.
- Career Progression: Opportunities to grow within customer operations and the wider airport.
- Training: Opportunities to get trained up in the utility of a range of airport vehicles and gadgets – including but not limited to Buses, Ambulifts, Snow Brooms and Ploughs.
Mandatory Requirements for this Role
- Fluent in English, both written and spoken; additional languages desirable but not essential.
- Ability to pass Criminal Record Check, Counter Terrorism Check, and vetting requirements.
- Must be able to provide a continuous five-year checkable work/education history and explain any gaps in that history over 28 days.
- Due to insurance limitations, candidates must be over 21 years of age.
- Candidates must hold a Full, UK Driving Licence, held for a minimum of 3 years.
- The drivers licence held must be clean for driving duties.
Your Application Journey
- Apply online via this portal and complete the application form.
- Successful applicants will be invited into to attend an assessment centre on the 25th February.
- Highest scorers will be offered an offer of employment (conditional to satisfactory referencing and vetting).
- Must be able to start training on Monday 16th March.
Customer Experience Officer employer: Leeds Bradford Airport Ltd
Contact Detail:
Leeds Bradford Airport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer
✨Tip Number 1
Get to know the airport! Familiarise yourself with Leeds Bradford Airport's layout and services. This will not only help you feel more confident during your interview but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Customer Experience Officer, you'll be interacting with passengers from all walks of life. Role-play different scenarios with friends or family to prepare for those unexpected situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable for your interview. A smart appearance can set the tone for a positive interaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Leeds Bradford Airport. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Officer
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Experience Officer. Mention specific examples that showcase your ability to assist and support passengers.
Check Your Details: Before hitting that submit button, double-check all your details. Typos or missing information can make a big difference, and we want to see your best work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Leeds Bradford Airport.
How to prepare for a job interview at Leeds Bradford Airport Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Experience Officer does at Leeds Bradford Airport. Familiarise yourself with the key responsibilities, like assisting passengers and managing flows. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role is all about customer interaction, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you helped someone in need or resolved a conflict. This will demonstrate your ability to connect with passengers and handle various situations.
✨Emphasise Teamwork
The job requires working closely with others, so highlight your teamwork skills during the interview. Share experiences where you collaborated effectively with colleagues to achieve a common goal. This aligns with the airport's value of 'Working as One Team' and shows you can contribute positively to the work environment.
✨Prepare for Shift Patterns
Since the role involves a mix of shifts, be ready to discuss your availability and flexibility. Show that you understand the demands of the job and are willing to adapt to the schedule. This will reassure the interviewers that you're committed to the role and can handle the unique challenges of working in an airport setting.
